Customer Relations Associate
Healthcare Staffing
- # Customer Relations AssociateApplylocations: Genesis Hospitaltime type: Full timeposted on: Posted Yesterdayjob requisition id: JR106795# **GENESIS HEALTHCARE SYSTEM**In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do *- always.*## Position Details:Work Shift:Varied Shift (United States of America)Scheduled Weekly Hours:32Department:Patient Experience## Overview of Position:Performs accurate high quality liaison services, direction, complaint intake and assistance with resolution. Provides general information to promote service excellence to physicians, staff, patients and other customers. Responsible for support to, but not limited to the Emergency Department, Surgery, Critical Care, Pavilion, HealthPlex, and front information desks.**ESSENTIAL DUTIES** 1. Maintains knowledge of system services, opportunities, programs and department locations to facilitate optimal customer experiences. 2. Maintains the highest degree of professionalism and confidentiality at all times. 3. Provides outstanding customer service to internal and external customers. 4. May provide assistance in areas of Patient Access using EPIC (electronic medical record system). 5. Demonstrates initiative and creativity to continuously improve services. 6. Will facilitate appropriate detailed information to enable responsible staff to respond to patient/customer needs. 7. Demonstrates knowledge of department-specific resources; special needs, advanced directives, etc. 8. Conducts proactive hospital rounds, as assigned, as a part of the hospital wide performance improvement program. 9. Performs other functions as assigned.**QUALIFICATIONS** 1. High school graduate or equivalent required. 2. Excellent critical thinking, problem solving, interpersonal, communication, and decision-making skills. 3. Ability to provide outstanding customer service and maintain a high degree of confidentiality. 4. Demonstrated excellence with listening, verbal skills. 5. Ability to work independently and under pressure in a complex and changing working environments. 6. Familiar with system services and campus layout. 7. Experience with computer software programs (Microsoft Office, etc.)**PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS** 1. Living the Genesis Mission, Vision and Values • Performs work in a manner that is quality focused. • Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect. • Results oriented and focused on achievement of objectives. • Acknowledges and responds to the diversity of people and the situation. • Encourages peers (others) to be owners of change. • Always makes the effort to anticipate and exceed customer needs and expectations. • Possesses the ability to engage others with patience and understanding. • Acts in a manner that creates positive first and lasting impressions. • Demonstrates the ability to own issues until they are resolved. 2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers) • Introduces self and role...connects with everyone. • Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback. • Asks for and anticipates needs and concerns of others. • Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.) • Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately. • Responds to requests in an appropriate and timely manner. • Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed. 3. Promotes Patient and Employee Safety • Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) • Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.) • Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment • Demonstrates Slips/Trips and Falls Awareness. • Actively contributes to maintaining a safe, clean and quiet environment.**WORKING CONDITIONS/PHYSICAL REQUIREMENTS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Works in an office environment. 2. Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports. 3. Ability to sit 7.5 hours per day. 4. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. 5. Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus. 6. May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required.This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.**Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.**
- J-18808-Ljbffr Healthcare Staffing
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Relations Associate in Brooklyn, NY vacancy
- ## Customer Relations AssociateApplylocations: Genesis Hospitaltime type: Full timeposted on: Posted Yesterdayjob requisition id: JR106795# **GENESIS HEALTHCARE SYSTEM**In order to fill our Mission of serving our community by helping each person achieve optimal health...SuggestedWork at officeAll shiftsShift workRotating shift
Healthcare Staffing
Brooklyn, NY1 hour ago - 1855389BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service...SuggestedHourly payPart timeWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift
Walgreens
Hoboken, NJ4 days ago $790 per week
...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...SuggestedFull timePart timeRemote workFocus Group Panel
Secaucus, NJ21 hours ago$59k - $65k
...Absolute Sales & Marketing Recruitment Ltd. is seeking a Customer Service & Order Management Coordinator in Kearny, New Jersey. This full-time role involves working directly with customers to handle inquiries and ensure smooth order processing. The ideal candidate should...SuggestedFull timeAbsolute Sales & Marketing Recruitment Ltd.,
Kearny, NJ3 days ago- ...We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are... ...will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note...SuggestedContract workPart timeLocal area
Dollar Tree
Union City, NJ3 days ago - ...Mechanics Bank is seeking a full-time Customer Service Supervisor (Retail) at our Ballard Branch to lead CSR staff, support the branch manager, and ensure outstanding customer service and sound operations. You will schedule, mentor, coach, and develop staff, handle paying...Full time
Mechanics Bank
Brooklyn, NY4 days ago $17 per hour
...Front-Line Customer Service Representative Are you passionate about customer service? Do... ...their financial needs through providing relatable products and services? Are you interested... ...information is a good-faith assessment associated with this position only and is provided...Hourly payFull timeTemporary workPart timeShift workPAYOMATIC
Corona, NY3 days ago$17 per hour
...Part Time Customer Service Representative With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box...Hourly payPart timeNight shiftRaymour & Flanigan
Jersey City, NJ4 days ago- ...An international customer support company is seeking an experienced Team Manager to lead their advisors. Responsibilities include managing team performance, conducting reviews, and fostering effective communication. The ideal candidate should be proficient in Dutch and...
speakit
Brooklyn, NY3 days ago $790 per week
...Looking for a customer service job? This one pays you to give your opinion — no phones, no scripts, no customer service experience needed. Maxion Research runs paid studies where real companies pay for honest feedback on their products and services. Active members...Remote workMaxion Research
Union City, NJ3 days ago- ...managers in developing major programs and departmental goals and objectives, and you will be directly responsible for the Front End, Customer Service and Store Operations Departments. Read the entire announcement before starting the application process. #J-18808-Ljbffr...
US Government Jobs
Brooklyn, NY1 day ago $26 - $30 per hour
...industrial, and infrastructure projects. Our shop produces beams, columns, stairs, rails, platforms, embeds, bollards, supports, and custom steel assemblies that are shipped directly to job sites. We are hiring a Structural Steel Fitter who can read shop drawings, lay...Hourly payWeekly payShift workpeople-solutions-center
Brooklyn, NY3 days ago$15 - $17 per hour
...Northwest Exterminating is hiring an Administrative Professional in Opelika, AL. You will be the crucial link between customers and service teams, handling calls, scheduling, and documentation to keep operations running smoothly. We offer starting pay of $15-$17 per hour...Hourly payNorthwest Exterminating
Brooklyn, NY2 days ago$15 per hour
## Full Time Customer Service Specialist - 2nd ShiftApplylocations: South Carolina Remote: QVCtime type: Full timeposted on: Posted Todayjob requisition id: R82908Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects...Hourly payFull timeLocal areaRemote workWork from homeMonday to FridayWeekday workQVC
Brooklyn, NY2 days ago- ...Job Description Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service...Temporary work
CrossCountry Mortgage
Hoboken, NJmore than 2 months ago - ...AbbVie in the United States is seeking a Customer Service Specialist to support domestic top-tier accounts, manage orders from entry through release, and ensure on-time, accurate delivery of Rx, OTC, and controlled medicines. You will handle inquiries, pricing issues,...
Allergan
Brooklyn, NY2 days ago $45k - $70k
...Customer Service Representative – Hotel Reservations (Remote) About the Role: Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office. Key Responsibilities: Help clients choose and...Remote workHome officeFlexible hoursGrabJobs
Jersey City, NJ2 days ago- ...school diploma or equivalent (Bachelor’s degree in HR, Business, or related field preferred but not required). Ability to maintain... ...include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions...Full timeContract workTemporary workPart timeWork at officeShift work1 day per week
IBM
Brooklyn, NY2 days ago - ...time role requires a hands-on leader who can manage employees, maintain client relationships, and ensure facilities meet company and customer standards. The role involves directing daily operations, supervising staff, performing site inspections, and ensuring contracts...Full time
Sovereign Commercial Services, Inc.
Brooklyn, NY2 hours ago - ...Harps in Oklahoma is looking for a Customer Service Manager (CSM) to oversee front-end operations and ensure exceptional customer service. The ideal candidate will manage cash register operations, coordinate with the service desk, and promote a welcoming environment....Flexible hours
Harps Corp.
Brooklyn, NY3 days ago - ...company to success and driving the company to further growth. For more information about Cold Jet, please visit Position Summary The Customer Service Consultant (CSC) is the cornerstone of customer satisfaction at Cold Jet, ensuring seamless operation and optimal...Immediate start
Cold Jet
Brooklyn, NY2 days ago - Embrace the opportunity to become a Customer Service Associate at Wawa! Deliver outstanding customer service, operate POS systems, and keep our store inviting. If you thrive in a fast-paced environment and enjoy helping others, this is your chance to
Wawa
Long Island City, NY2 days ago $25 - $30 per hour
...Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is hiring a Customer Service Representative for the Allentown PA location. Pay ranges from $25 to $30 per hour with significant growth potential and on...Hourly payUline
Brooklyn, NY2 days ago$25 - $45 per hour
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project...Hourly payWeekly payExtra incomeTemporary workPart timeFor contractorsSeasonal workRemote workWork from homeFlexible hoursGL1
Bayonne, NJ2 days ago- ...Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful...Remote workRelocation packageFlexible hours
GrabJobs
Jersey City, NJ1 day ago $13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...Hourly payFull timeFlexible hoursAce Hardware
Bayonne, NJ3 days ago$18 - $22 per hour
...Customer Service Representative (CSR) As a Customer Service Representative, you will be the welcoming face and voice for our customers. Your primary responsibilities will include: Warmly greeting all walk-in customers, actively listening to understand their needs...Hourly payFull timeImmediate startMonday to FridayJob Today: #1 Hiring App
Staten Island, NY21 hours ago$22.65 - $30.4 per hour
...Job Title Pay Range: $22.65hr - $30.40hr Requirement/Must Have: ~1+ years of experience in customer service-related work. ~ Completed Secondary Education. ~ Basic understanding of customer relationship management (CRM) software. ~ Strong verbal and written...Cynet Systems
Jersey City, NJ2 days ago$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...Hourly payFull timeTractor Supply
Bayonne, NJ3 days ago$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...Part timeCasual workRemote workFlexible hoursAFG
Queens, NY3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Relations Associate. Be the first to apply!
Related searches
- community service representative Brooklyn, NY
- client service representative Brooklyn, NY
- career services representative Brooklyn, NY
- bilingual customer service representative spanish english Brooklyn, NY
- customer experience agent Brooklyn, NY
- customer account representative Brooklyn, NY
- client solutions specialist Brooklyn, NY
- customer experience associate Brooklyn, NY
- entry level customer support representative Brooklyn, NY
- part time customer representative Brooklyn, NY