Customer Service Associate

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your role and responsibilities The HR Professional should be an ambassador for our HR model to deliver business growth efficiently and effectively. They should have a passion for learning, sharing expertise, and coaching, as well as a desire to provide the best client experience possible. Their responsibilities may include: Engaging with leaders on HR matters, providing leadership coaching, and ensuring a delightful client experience. Coordinating with HR functions on the deployment of manager enablement of HR offerings. Co-creating the transformation of HR offerings and the client experience via elimination, simplification, and automation. Building expertise across all HR offerings while developing deeper knowledge in one or more offerings. Understanding the business context and talent strategies to develop cross-BU strategies Collaborating as one HR team, working across different business units, HR functions, markets, and geographies. Supporting talent squad initiatives to drive adoption and consistency of HR programs and processes. Partnering with leaders to implement initiatives and enhance organizational effectiveness. Supporting change initiatives by coordinating communications, timelines, and leader readiness. Required education Bachelor's Degree Required technical and professional expertise High school diploma or equivalent (Bachelor’s degree in HR, Business, or related field preferred but not required). Ability to maintain confidentiality and handle sensitive information. Proficiency using Microsoft Office — Word, Excel, and PowerPoint. Basic knowledge in analytics and data analysis. Ability to work independently and collaboratively in a dynamic environment. Communication & Presentation: Excellent written and oral communication skills, ability to communicate clearly and effectively. Passion for learning and continuous development as well as commitment to sharing expertise with colleagues. Preferred technical and professional experience Experience in Human Resources ABOUT BUSINESS UNIT IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. Job Title Entry Level HR Professional Date posted 10-Aug-2026 Job ID 128343 City / Township / Village State / Province North Carolina Country United States Work arrangement Hybrid Area of work Enterprise Operations Employment type Regular Contract type Regular Projected Minimum Salary per year 54,000.00 Projected Maximum Salary per year 108,000.00 Position type Entry Level Up to 20% or 1 day a week Company (0147) International Business Machines Corporation Shift General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr