Financial Services Representative

Job Description

Job Description

Are you seeking a fun, collaborative and dynamic environment where your contributions as a Financial Representative that will be recognized? If the answer is yes, apply to become a member of Mission Valley Bank's valued, talented and proven team, dedicated to service excellence.

Our Financial Services Representative position(Arcadia, CA) is responsible for delivering remarkable client service and proactively selling bank products/services that meet prospect/client needs.

What Will Be Your Key Accountabilities?

• It is every individual team members responsibility to maintain current awareness and understanding of, and to fully comply with, the bank's "Code of Ethics and Conduct"
• Embrace MVB's core values ACCEPT, show respect for cultural differences; promote working environment free of harassment of any type; support a diverse workforce and affirmative action
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations
• Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function. Work with MVB's Team to foster superior client service and efficient bank operations
• Bring any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer
• Ensure compliance with CRA and CDFI outreach programs
• Proactive Core Deposit Generation via new Client Relationship Acquisition , Client Relationship Retention and Client Relationship Expansion
• Works closely with the Branch Manager in the daily proactive sales efforts of the branch. e., telemarketing, outside prospect client appointments, appointment follow-up, etc.
• Working knowledge and understanding of all bank products and services
• Support the achievement of branch sales goals and objectives. (deposits, loans, referrals, etc.)
• Generate new business to assist in meeting established production and profitability goals of the branch
• Needs-Based Selling: Proactively promotes, cross-sells, and refers products and services as appropriate to meet our client's financial needs
• Proactive partners, and works, with internal sales partners - and with all internal co-workers
• Refers client opportunities to internal and external sales partners to meet client financial needs
• Prepare and compile new account applications and required information
• Build long-term relationships to cross-sell products and services by suggesting bank products and to open new accounts for both business and consumer prospects/clients

What Are We All Doing?

• Embrace MVB's core values ACCEPT, show respect for cultural differences; promote working environment free of harassment of any type.
• Support a diverse workforce and affirmative action.
• Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
• Bring any suspicious activity to the attention of a supervisor, or the BSA Officer.
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
• Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function.

What Do You Bring to the Team?

A list of job experiences and qualification requirements are great, but what is most important to us is humility, vulnerability, transparency, a performance-driven attitude, and a team-player approach. Additionally, you will bring:

• Provides proactive relationship service with existing clients
• Responds to clients' inquiries and requests regarding accounts
• Process routine to complex client transactions. g. new accounts, deposits, transfers, wires, check cashing, etc.
• Exceeds client expectations in terms of accuracy, efficiency, courtesy
• and professionalism
• Performs teller functions in accordance with policies & procedures
• Maintain client confidentiality at all times
• Maintain a clean and organized office and work environment
• Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
• Assist with branch Audits to ensure ongoing adherence with compliance procedures
• Secure and maintain Notary Commission
• Associate degree preferred or related work experience required
• FSR I: Minimum 1-3 years of experience in commercial banking/financial services
• FSR II: Minimum of 3-5 years of experience in commercial banking/financial services
• Experience in new commercial accounts and client service required

• 60% = Proactive Needs Based Selling and Business Development

  25% = Providing Remarkable In-Lobby Client Service

  15% = Risk Management, Operations, Administration

What Do We Have For You?

• Medical, dental, vision and life insurance eligibly the first day of the month following employment.
• Several discount programs, Employee Assistant Program (EAP), several voluntary plans, Flexible Spending, Health Savings Account and more.
• 401(k) pre-tax with matching contribution and Roth 401(k).
• Free checking and savings accounts.
• Monthly stipend for cell phone expenses.
• Flexible work schedule .
• Beyond holidays, vacation and sick pay. Adoption assistance and leave options for medical, personal or family reasons including jury duty and military leave.
• Recognition programs, monetary rewards for new team members and more.

Who Are We?

We are an independent commercial business bank focused on the financial needs of small and mid-sized businesses and their owners, professionals, entrepreneurs and high-net-worth individuals. Launched in July 2001, headquartered in Sun Valley, CA, our organizers and founders are local business people and bankers who have worked in - and served - this community for many years. We understand the importance of developing and building strong relationships within the communities we serve, providing exceptional financial solutions and acting as Trusted Advisors to each of our clients.

Mission Valley Bank knows that being an outstanding bank requires both knowledge and delivering superior service to our customers. Every day we perform with an uncompromising commitment to the highest customer service standards. We seek talented and proven individuals who share these standards to join our team.

Mission Valley Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business.

Mission Valley Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Pre-employment background checks are required for all positions.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice.