Customer Service Representative

Job Description

Job Description

As the first point of contact for our customers, as our Customer Service Representative in our busy call center, you’ll play a key role in creating positive experiences answering calls, assisting with scheduling, resolving issues, and ensuring every customer feels valued and cared for.

What You’ll Do

• Deliver 5-Star Service: Be the friendly, professional voice that makes every customer interaction positive and memorable.
• Handle Inbound & Outbound Calls: Manage a high call volume related to scheduling, inquiries, and follow-ups.
• Promote Our MVP Loyalty Program: Educate customers on membership benefits and enroll them during calls.
• Resolve Customer Concerns: Use empathy and problem-solving skills to de-escalate and resolve issues quickly.
• Collaborate Across Teams: Work closely with dispatch, trade managers, and field technicians to ensure seamless service.
• Navigate Multiple Systems: Update records and schedule services accurately across multiple software platforms.

Why You’ll Love Working Here

• Competitive pay and performance-based incentives
• Paid training and ongoing career development
• Fun, team-focused work environment
• Health, dental, and vision insurance
• 401(k) with company match
• Paid holidays and time off
• Opportunities for advancement within a growing company

What It Takes to Succeed

• 1+ year of customer service experience (call center or service industry preferred)
• Excellent communication and multitasking skills
• Strong computer proficiency and ability to learn new systems
• Positive attitude, flexibility, and reliability
• High school diploma or equivalent required
• Bilingual skills are a plus!

Physical Requirements: This position primarily requires sitting for extended periods while working at a computer and telephone. Employees must be able to frequently use a keyboard, mouse, telephone, headset, and other standard office equipment. The role requires frequent communication with customers and team members, prolonged computer screen use, and the ability to maintain focus while handling multiple tasks. Employees may occasionally be required to stand, walk, bend, reach, and lift or carry office materials weighing up to 20 pounds.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.