Account Manager - Low Voltage Security Systems

Account ManagerDigi Security Systems designs, installs, and supports custom video surveillance, electronic access control, and intrusion detection solutions for industrial, energy, and commercial customers across Texas. None of this is a nice-to-have. When a plant, refinery, or utility site has a gap in how their buildings are secured, they have to close it. It also means the relationship does not end at install. Customers who trust us with their buildings keep coming back, and they tell their peers. We have built our reputation on reliable service and technical depth, and we are part of one of the fastest-growing security technology platforms in the country.Digi Security Systems is looking for an Account Manager (AM) to grow and protect our most important customer relationships in commercial security technology, starting with an established territory book of business.This seat owns a designated book of existing accounts. You will be each customer's strategic advisor, and you will know their organization, their budget cycle, and their buildings well enough to bring them the next project before they go looking for it. Every account in your book gets a roadmap, a quarterly business review, and an owner who never lets a renewal lapse unnoticed.What you will doOwn a designated book of accounts across our core verticals, including manufacturing, industrials, utilities, energy, and oil and gasBuild and keep current a map of every account: org chart, decision makers, buying cycle, spend history, and contract statusBuild relationships across each customer's leadership, from plant and operations managers to facilities, HSE, and corporate security leaders, so no account depends on a single contactRun a quarterly business review with each account's executive, IT, HR, life-safety, and security leaders, and leave every one with a next stepBuild a next-year roadmap for every account that identifies long-term growth opportunities and the funding to pay for themGrow each account deeper and wider through renewals, add-ons, and new sites, capturing need, budget, and timing for the estimatorOwn every service-agreement renewal in your book, and raise a service agreement on every proposalBring something worth sharing to every review (a new technology, a code change, a funding opportunity), and hand the referrals that follow to an AEKeep every expansion opportunity, account touch, and review current in HubSpot, and raise any account at risk with your leader early, with a plan to keep itWhat success looks likeOnce the book is yours, a strong year looks like:$5M in bookings across your designated accountsNet revenue retention above 100 percent, and 15 percent growth in recurring revenue across your bookA quarterly business review held with every account, every quarterAt least two executive relationships at every accountA forecast you can stand behind, with every expansion opportunity current in HubSpot each weekYou will not carry the account alone. Each part of the team takes work off your plate so your time goes to the customer:An estimator, who walks the site and prices the work you bring forwardThe AEs, who take the referrals you generate and work them as new customersOperations and service, who deliver what was sold, and whose insight you bring back to the accountA business development manager on your largest accounts, where the market has oneWhat you will bringYou have worked in or sold into manufacturing, industrial, utility, energy, or oil and gas environments, and you know how those sites operate. Exposure to video surveillance, access control, or a related trade is a plus. Early-career candidates with direct industry experience are encouraged to applyExecutive presence. You can run a business review with a customer's leadership team and leave with a next step and, when the moment is right, a peer introductionBusiness acumen. You connect a customer's budget cycle and spend to where the account can go nextYou keep every opportunity current and call an honest forecast without anyone chasing youYou handle sensitive information carefully and look out for the customer's interests and the company's togetherClear communication. You structure your thinking and say it plainlyYou build relationships that last, and you treat the customer's buildings and systems as something to protectYou work hand in hand with operations, estimating, and service to deliver what was soldCompensation and benefitsBase + uncapped commission aligned with experience and the benefitsCommission on bookings across your accounts401k plus company matchPTO and paid holidaysFull health benefits: medical, dental, and vision availableTraining and licensing paid for by the companyVoluntary professional development opportunitiesCompany laptop, company phone, uniforms and gear