Information Desk Attendant - MKE Airport

Public Information Desk Attendant

Jacobsen|Daniels is seeking dependable and customer-focused individuals to join our Public Paging and Information Desk team located at the Milwaukee Airport Terminal. This is a patron-facing role, requiring clear communication, attention to detail, and the ability to handle real-time inquiries with professionalism and care. The attendant will work from the central Information Desk, under the coordination of the Airport Marketing and Communications Team, which provides all required supplies and employee training.

Key Responsibilities:

• Provide accurate information and courteous service to passengers and visitors.
• Operate public paging systems as directed.
• Maintain a professional and organized workspace.
• Follow the approved operating schedule as outlined in the Operations Manual.
• Maintain flexibility for emergency staffing needs or operational changes.
• Holiday shifts require extended coverage up to 19 hours (5:00 A.M. 12:00 A.M.).
• Bilingual candidates are encouraged to apply and may be preferred based on operational needs.

Experience & Other Qualifications:

• Minimum 1 year of experience in the hospitality industry, including experience in guest and/or customer service
• Must pass a standard background check

Available Shifts:

• Coverage typically includes two daily shifts:
  • Morning: 5:00 A.M. 9:00 A.M.
  • Evening: 5:00 P.M. 12:00 A.M.
• Sunday through Saturday, including holidays and weekends.

Benefits:

• 401(k) offered along with a 3.00% Company Contribution
• Medical, Dental, and Vision insurance
• Company paid Life insurance
• Company paid Short-Term Disability
• Paid time off
• HSA & FSA options

Supervisory Responsibilities: None.

Reporting Relationships: Position reports to the Valet Supervisor or other site leadership.

This position description is intended to describe the general nature and level of work being performed by a person assigned to this job. This is not to be construed as an exhaustive list of all duties that may be performed by an employee so classified.

Jacobsen|Daniels is an Equal Opportunity Employer and strives for diversity. J|D, in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status.