Hotel Front Desk Receptionist (PT)

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Part Time Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. Input and retrieve information routinely from computer system to communicate guest requests. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.

Promptly answer the phone in a professional and clear manner.

Maintain cash handling accuracy including responsibility for House Bank.

Excellent customer service skills and communication are required.

Previous hotel, receptionist, customer service, front desk or administrative experience preferred.

Ability to stand and move throughout the front office and continuously perform essential job functions.

Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Ability to access and accurately input information using a moderately complex computer system.

Hearing and visual ability to observe and detect signs of emergencies.

High school diploma or equivalent required.

A free, well-balanced meal every shift

Ability to grow your career, and transfer from one property to another while maintaining your service with the company

Job Type: Part Time, Hourly

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. Note: This document describes the general nature and level of work required of people in the job.