Dental Office Assistant - Business Assistant

Business Assistant Forward Dental - Hales North in Hales Corners, WI is looking for a Business Assistant to join our team. Schedule: Monday-Friday, 8 hours per day Compensation: $19.00-$25.00/hour, based on experience We are looking for a friendly, dependable, and customer‑focused Business Assistant to support our front office team. The ideal candidate will provide outstanding customer service, communicate well with patients and team members, and help keep the office running smoothly. We are willing to train the right person. Preferred Experience/Skills Outstanding customer service skills Strong communication and organization skills Comfortable greeting patients and answering phones Ability to multitask in a busy dental office environment Positive attitude and willingness to learn Dental or front office experience is helpful, but not required Responsibilities may include: Greeting and checking in patients Answering phones and scheduling appointments Supporting patient communication and office flow Assisting with insurance, billing, and front office tasks as trained Partnering with the clinical team to create a great patient experience More about the role Greet and welcome patients as they enter the office to create a great first impression of our team Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivables Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off) Front loaded education and training, providing you the opportunity to develop to your full potential Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential Access to on‑demand Daily Pay About Forward Dental - Hales North Forward Dental - Hales North, like each Heartland Dental supported office, is unique to the community and the patients they serve. Minimum Qualifications Experience working in a fast‑paced and customer‑centric environment Excellent communication and organizational skills The position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in‑person) periodically throughout the year As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre‑employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. Who is Heartland Dental? Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experience to the communities they serve. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr