Leasing Occupancy Specialist

Job Description

Job Description

We are looking for a Leasing Occupancy Specialist to support housing occupancy operations for a Contract position based in Chelsea, Massachusetts. This role focuses on evaluating applicant information, coordinating resident communications, and maintaining accurate administrative records in a fast-paced property environment. The ideal candidate brings strong customer service skills, sound judgment when applying housing guidelines, and the ability to manage sensitive information with discretion.

Responsibilities:
• Review household income and supporting documentation to determine appropriate rent amounts based on established guidelines.
• Assess applicant and resident files to confirm housing eligibility and identify any missing or incomplete information.
• Create and distribute written notices related to rent changes, recertifications, and other occupancy updates.
• Meet with applicants and current residents to conduct interviews, explain next steps, and arrange follow-up re-examination appointments.
• Maintain organized and accurate tenant records, ensuring documentation is complete, current, and properly filed.
• Coordinate calendars for interviews, orientations, and related occupancy meetings while keeping schedules up to date.
• Draft clear and accurate correspondence such as letters, memos, and email communications for residents and internal stakeholders.
• Support outreach and leasing efforts by assisting with initiatives designed to improve occupancy levels and reduce vacancies.
• Apply housing policies and regulatory requirements consistently while responding to questions from residents and property staff.
• Handle confidential resident information with discretion and provide courteous assistance through phone, email, and in-person communication.• Previous experience in property administration, leasing support, housing occupancy, or a related administrative role.
• Ability to interpret eligibility standards, verify documentation, and perform rent calculations with accuracy.
• Strong customer service and interpersonal skills with the ability to communicate clearly with applicants, tenants, and staff.
• Proficiency with Microsoft Word, Excel, and Outlook, along with comfort handling data entry and email correspondence.
• Experience managing appointments, maintaining files, and working effectively in a detail-driven office environment.
• Ability to use a multi-line phone system and respond to inquiries promptly and courteously.
• Strong organizational skills, sound judgment, and the ability to protect confidential information.
• High school diploma or equivalent required; additional administrative or housing-related training is a plus.