Guest Services Attendant

Job Description Rate of pay: $17.75/hour USD Responsibilities Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel Consistently offer professional, friendly and engaging service Ensure the timely and efficient transfer of luggage to and from the guest’s room To ensure the guest is familiar with their room upon arrival i.e. temperature control Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests This person will also assist with luggage for arriving and departing guests as needed. The individual will also be responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted. This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues. A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing Qualifications Previous customer related experience an asset Excellent communication skills and a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times High School graduate or equivalent is preferred. Previous experience a plus. Must have ability to communicate well both verbally and written. Reading and counting is essential. Must have a valid California license and clean driving record. Excellent communication and guest service skills. Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions. An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is in order to provide a safe environment for themselves and to their coworkers. Physical Aspects of Position Frequent standing and walking throughout the shift. Frequent lifting, carrying, pushing, pulling, and handling guest luggage and personal belongings. Ability to lift and transport up to 50 pounds regularly. Frequent entering and exiting vehicles throughout the shift. Occasional kneeling, bending, crouching, and reaching. Ability to safely operate vehicles for extended periods. Occasional ascending or descending stairs, ramps, and curbs. Ability to work outdoors in varying weather conditions. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V #J-18808-Ljbffr Fairmont Hotels & Resorts