Service Coordinator (Case Manager)

Job Description

Job Description

Service Coordinator / Service and Support Administrator (SSA)

Department: Service Coordination
Status: Regular Full-Time
FLSA: Exempt
Reports To: SSA Supervisor or Manager
Travel: Up to 35%

Make a meaningful difference in the lives of individuals and families

We are seeking a compassionate, organized, and mission-driven Service Coordinator / Service and Support Administrator (SSA) to support individuals with developmental disabilities in achieving meaningful, person-centered outcomes. In this role, you will serve as a primary point of coordination for individuals and their families, helping connect them to services, advocate for their rights, and ensure supports are aligned with their goals, health, safety, and community inclusion.

This is an ideal opportunity for someone who combines strong relationship-building skills with excellent case management, planning, and documentation abilities.

What you'll do

Person-Centered Planning & Service Coordination

• Serve as the primary contact and coordinator for individuals receiving SSA services
• Facilitate person-centered planning conversations with individuals, families, guardians, and team members
• Develop, implement, monitor, and revise Individual Service Plans (ISPs)
• Coordinate services across residential, employment, day, behavioral health, medical, education, transportation, and community systems
• Support individuals in identifying, selecting, and changing providers
• Promote informed choice, self-determination, and meaningful life outcomes

Assessment, Monitoring & Advocacy

• Complete required assessments and reassessments in accordance with DODD, Medicaid waiver, and agency requirements
• Monitor service delivery through home visits, provider visits, team meetings, and ongoing communication
• Evaluate service effectiveness and recommend changes when needed
• Advocate for individuals' rights, dignity, health, safety, and inclusion
• Educate individuals and families on resources, waiver services, benefits, and due process rights

Documentation, Compliance & Community Engagement

• Maintain accurate and timely case notes, assessments, referrals, reports, service authorizations, and related documentation
• Manage electronic records in compliance with agency, state, federal, Medicaid, and Targeted Case Management requirements
• Participate in audits, quality initiatives, and accreditation activities
• Build strong working relationships with providers, schools, healthcare professionals, and community partners
• Participate in professional development, committees, and outreach activities as assigned

What we're looking for

• Strong commitment to person-centered services and advocacy
• Excellent interpersonal, written, and verbal communication skills
• Ability to build effective relationships with individuals, families, guardians, providers, and community stakeholders
• Strong organization, problem-solving, and time-management skills
• Ability to manage sensitive situations with professionalism and discretion
• Comfort with both field-based work and detailed documentation/compliance responsibilities
• Ability to work independently, manage deadlines, and adapt to changing needs

Minimum qualifications

• Bachelor's degree in Human Services or a closely related field
• Equivalent combinations of education and qualifying experience may be considered where permitted by Ohio Administrative Code and agency policy
• Eligible for DODD SSA certification (may be obtained after hire)
• Valid Ohio driver's license
• Acceptable driving record and insurability
• Successful background check and negative drug screen
• Proficiency with Microsoft Office, electronic case management systems, databases, virtual meeting platforms, and electronic documentation tools

Preferred qualifications

• One or more years of experience in case management, social work, service coordination, behavioral health, developmental disabilities, healthcare, education, or human services
• Experience working with individuals with developmental disabilities and their families

Work environment

This role works in a variety of settings, including offices, individual homes, provider sites, schools, and community locations. Regular travel throughout the county is required. The role may involve varied home and community environments, as well as interaction with individuals experiencing behavioral, emotional, or medical challenges.

Why join us

At FCBDD, your work directly supports people in living fuller, more self-directed lives in the community. Every relationship you build, every plan you help coordinate, and every service you help connect can make a meaningful difference for individuals and families.

If you are looking for a role where compassion, accountability, and community impact matter, we encourage you to apply.

Compensation and Benefits

FCBDD offers a strong public-sector benefits package designed to support employees and their families, including:

• Tuition reimbursement
• On-site fitness
• Generous health care package including health, vision, dental, and life insurance
• Childcare assistance
• 14% employer contribution toward retirement plan
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• Deferred compensation options
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• Paid holidays
• Excellent leave policies including sick, vacation, and personal days

How to Apply

Please visit: 6080638:Career Search

Helping individuals with developmental disabilities to live, learn, and work in our community.

Company Description

Helping individuals with developmental disabilities to live, learn, and work in our community.