Front Desk/Fitness Desk Receptionist

Job Description

Job Description

JOB SUMMARY
We are seeking a Front Desk/ Fitness Desk Receptionist to serve as the face of our organization, playing a crucial role in shaping the first impressions of our members, guests and staff. Our aim is to create a welcoming environment that fosters positive interactions, enhances customer satisfaction, and promotes operational effectiveness.

ABOUT YOU
You are a dependable receptionist who can quickly identify a member’s needs whether it is related to membership, payment, program registration or general inquiries. You are comfortable answering phone calls and addressing member and visitor concerns professionally. You are responsible to maintain day to day operations while providing excellent customer service to participants. The receptionist requires a professional and friendly attitude and is a responsible, service-oriented individual with excellent communication skills. The job requires multi-tasking and problem solving in a fast-paced environment. Responsibilities include greeting and checking members in, providing information on the SIJCC’s events and policies, taking reservations, completing sales transactions, acting as telephone receptionist, and ensuring customer satisfaction.

WHAT YOU’LL DO

• Ensure the front/fitness desk area is clean, organized, and fully stocked with necessary materials (forms, pens, brochures, Key fobs and fitness/Aqua sign in sheets).
• Greets and admit members and guests into the facilities by scanning their key fobs and verifying memberships.
• Provide a positive customer service environment in relation to communication with members, volunteers, vendors and staff
• Provide information about all Sports, Wellness and Aquatics programs and assist participants with their queries.
• Maintain a calm and courteous demeanor at all times.
• Verify that each individual has an active membership or a valid pass.
• Provide general agency information in response to inquiries
  • Time/location of specific events/programs
  • General information about agency programs and registration procedures
  • Membership information
• Process Membership sign-up and program registrations
  • Creation of database records
  • Process cash, check and credit card payments
  • Establish waiting lists for filled programs
• Enroll new members in Access Control software
• Generate/distribute membership/access control cards
• Maintain flyer/events book
• Maintain list of daily events
• Notify staff of any guests needing assistance or special accommodations.
• Report any incident or accident immediately to supervisor. Complete incident forms accurately and promptly, ensuring copies are made for records.
• Perform administrative duties and tasks for any/all Sports & Wellness Team Managers and Directors (Fitness & Wellness Manager/Director, Aquatics Director, Sports & Rec Director, Chief Program Director of Membership & Wellness Services.)
• Guiding inquiries to the appropriate department for further information.
• Clean and organize the front desk area at the end of your shift.

Other Duties and Responsibilities

• Share professional knowledge with staff by seeking out professional development opportunities and sharing new knowledge with staff.
• Support operations by appropriately representing the Agency in all forums.
• Contribute to effective use of Agency resources.
• Contribute to team effort.
• Use time effectively by appropriately planning, organizing, and scheduling required work hours to meet Agency needs.

PREFERRED REQUIREMENTS

• Proven experience in office management, clerical work, or front desk reception roles with a focus on customer service
• Strong computer literacy including data entry, spreadsheet management, and document proofreading
• Excellent phone etiquette with experience operating multi-line phone systems and providing customer support over the phone
• Exceptional organizational skills with the ability to multitask efficiently in a fast-paced environment
• Previous experience in front desk/receptionist roles is advantageous but not required
• Ability to demonstrate professionalism, punctuality, and a friendly demeanor at all times

SALARY
$17.00 per hour
This is a part-time position.

BENEFITS (for full time employees)
The JCC of Staten Island is committed to keeping you and your family healthy and happy through a comprehensive benefits program. Offerings include: subsidized options for Medical; offerings for Dental and Vision coverage, FSA and Dependent Care. We also offer free LTD, STD, Life Insurance, a Pension, 403B, generous program discounts, free membership, ample time off and much more!

ABOUT US
The Jewish Community Center of Staten Island was founded in 1929 with the goal of creating a home for the Jewish community by offering social, recreational, and educational activities. Over time, that mission expanded to help anyone who walked through the doors of any of our facilities. The JCC has become a true community center—not just for the Jewish community, but for the entirety of Staten Island.

Programs serve the needs we see in our community and are constantly expanding to meet new demand. We serve people of all walks of life, from young children to seniors and everyone in between. The JCC is proud to offer services that help improve the quality of life for people on Staten Island and beyond. We strive to help those in need as well as provide recreational and educational opportunities for our members.The JCC of Staten Island is dedicated to encouraging harmony throughout the community by providing facilities and programs that are open to all regardless of race, religion, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or political affiliation. Everyone is welcome at the JCC.

 

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