Dental Practice Patient Care Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Flexible schedule
• Paid time off

Join Our Team!

We are a patient-focused, high-quality dental practice looking for an exceptional Patient Care Coordinator to be the friendly face and voice of our office. This role is ideal for someone who thrives in a fast-paced environment, loves helping people, and is passionate about delivering outstanding customer service.

Our goal is to provide every patient with an exceptional experience from their first phone call through the completion of their treatment.

Responsibilities

• Greet patients warmly and create a welcoming environment. 
• Answer incoming phone calls professionally and schedule appointments efficiently. 
• Confirm appointments and manage the daily schedule to maximize productivity. 
• Check patients in and out accurately and efficiently. 
• Verify dental insurance benefits and explain coverage to patients. 
• Present treatment plans and discuss financial options. 
• Collect patient payments and maintain accurate financial records. 
• Coordinate referrals and follow-up care. 
• Respond promptly to patient questions via phone, text, and email. 
• Maintain accurate patient records in Dentrix. 
• Help achieve daily and monthly scheduling and production goals. 
• Communicate effectively with doctors and clinical team members to ensure seamless patient care. 
• Perform other administrative duties as needed to support the practice. 

Qualifications

• Previous dental front office experience preferred (Dentrix experience is a plus). 
• Outstanding customer service and communication skills. 
• Positive attitude and professional appearance. 
• Excellent organizational and multitasking abilities. 
• Comfortable discussing treatment and financial arrangements. 
• Strong attention to detail. 
• Ability to work independently while contributing to a team environment. 
• Basic computer proficiency and willingness to learn new technology. 

What We're Looking For

The ideal candidate is:

• Friendly, energetic, and compassionate 
• Dependable and punctual 
• A problem solver who takes initiative 
• Detail-oriented and organized 
• Able to remain calm under pressure 
• Passionate about creating an exceptional patient experience 
• Committed to helping patients improve their oral health 

Benefits

We offer a competitive compensation package that may include:

• Competitive hourly pay (based on experience) 
• Paid time off 
• Paid holidays 
• 401(k) 
• Dental benefits 
• Supportive team environment 
• Opportunities for professional growth 

Why Join Us?

We believe great dentistry starts with great people. If you're passionate about helping patients, enjoy working with an outstanding team, and want to make a positive impact every day, we'd love to meet you!