Regional Operations Director Clinical Services (RN)

Regional Director – Clinical Services & Operations

The Regional Director – Clinical Services & Operations serves as a strategic driver of clinical excellence and operational performance across a defined multi-site geography. Similar in scope to a Director of Special Projects, this role blends clinical leadership and operational ownership—ensuring safety, quality, regulatory readiness, and financial stewardship are executed with discipline and consistency.

Geography includes rural West Virginia and Eastern Kentucky (6 clinics total).

This leader partners with Divisional and Regional Operations leadership to align clinical strategy with performance priorities. Beyond setting direction, the Regional Director is accountable for execution—ensuring strict adherence to quality improvement plans, regulatory compliance, and operational KPIs. Success in this role is defined by the ability to stabilize variance, drive consistency, and deliver sustained improvements in patient care and safety across the region.

Registered Nurse License Required (RN).

Key responsibilities include:

• Oversight of a 6-clinic portfolio across West Virginia and Eastern Kentucky
• Establish and operationalize regional clinical and operational strategy in partnership with Division and Regional leadership.
• Drive safety readiness through structured audits, Safety Snapshots, rapid response protocols, and proactive risk mitigation.
• Lead targeted intervention plans for clinical outliers, deploying root cause analysis, corrective action plans, and sustained performance monitoring.
• Translate quality dashboards, census trends, and financial data into actionable performance plans with clear ownership and timelines.
• Oversee P&L performance, labor management, and core operational metrics to ensure disciplined financial stewardship.
• Strengthen physician relationships and hospital partnerships to support responsible growth and market stability.
• Coach and develop Facility Administrators and clinical leaders to strengthen bench strength, succession readiness, and frontline execution.
• Ensure regulatory compliance across state and federal standards through standardized processes and inspection preparedness.
• Align clinical and operational initiatives to enterprise priorities, ensuring execution within scope and with measurable improvement in patient outcomes.

Essential Duties

• Safety Response & Readiness: Drive accountability with clinical and operational leaders to core safety responsibilities; ensure timely completion of Safety Snapshots and audit processes. Provide on-site leadership during significant safety events or survey activity (CMS + CLUE), ensuring rapid stabilization and compliance.
• Coaching & Talent Management: Drive accountability with Facility Administrators and clinical leaders to defined performance outcomes. Provide direct coaching where performance is variable or leadership challenges exist. Create structured development cadence and advocate for succession planning and teammate growth.
• Driving Clinical & Operational Outlier Support: Prioritize intervention efforts in partnership with Operations and Clinical leadership. Deploy resources based on highest-impact opportunities to elevate quality, safety, and financial performance. Maintain structured follow-up to ensure sustained improvement.
• Setting Regional Strategy: Lead the region's clinical and operational landscape in partnership with Divisional leadership. Execute rollout of enterprise initiatives and regional action plans, ensuring accountability, clarity of ownership, and measurable results.

Required

• Associate Degree in Nursing (ASN), Bachelor of Science in Nursing (BSN), or related healthcare field
• Demonstrated leadership experience in multi-site healthcare operations
• Experience driving quality improvement, regulatory readiness, and operational performance
• Strong financial acumen with P&L oversight experience preferred