IT Support Specialist

Job TitleIT Support SpecialistLocation / WorksiteOnsite / Hybrid (as required by client project location)About Augment Professional Services (APS)Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.Position OverviewThe IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments.Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives. The position plays a critical role in enabling operational efficiency by resolving technical issues, supporting system implementations, and ensuring users have reliable access to essential tools and platforms.Key responsibilities include:Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applicationsMonitoring system performance and responding to service requests, incidents, and outagesInstalling, configuring, and maintaining hardware, software, and peripheral equipmentSupporting network connectivity, VPN access, and remote user environmentsAssisting with system upgrades, patches, and routine maintenance activitiesMaintaining user accounts, permissions, and access controls in alignment with security policiesSupporting enterprise applications including ERP, CRM, and operational systemsAssisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocolsCoordinating with internal teams and external vendors to resolve technical issues and support service deliveryDocumenting technical procedures, troubleshooting steps, and system configurationsSupporting IT projects including system rollouts, migrations, and infrastructure improvementsProviding user training and guidance on systems, tools, and best practicesRequired Technical SkillsBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience)Minimum of 3–5 years of experience in IT support, help desk, or systems administration rolesStrong knowledge of desktop support, operating systems (Windows/Mac), and common business applicationsExperience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivityFamiliarity with Microsoft environments including Office 365, Azure, and Active DirectoryExperience with hardware troubleshooting, system imaging, and device managementUnderstanding of cybersecurity fundamentals including endpoint protection and access controlStrong problem-solving skills with the ability to diagnose and resolve technical issues efficientlyPreferred Experience / QualificationsExperience supporting ERP systems, CRM platforms, and enterprise applicationsExposure to cloud-based infrastructure and SaaS platformsFamiliarity with IT service management (ITSM) tools and ticketing systemsKnowledge of backup, disaster recovery, and business continuity processesExperience working with managed service providers or third-party vendorsExposure to system integrations, automation tools, or scripting (e.g., PowerShell)Experience supporting multi-site or remote workforce environmentsIndustry experience in manufacturing, distribution, energy, or engineering environments preferredAPS Consulting FooterAugment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction.Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence.Equal Opportunity StatementAugment Professional Services (APS) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr