Senior Salesforce Administrator

Overview ExtraHop is seeking a Senior Salesforce Administrator to ensure the health, configuration, data integrity, and performance of the Salesforce platform across Sales Cloud, Service Cloud, Experience Cloud, and related tools. This role supports multiple business units, mentors users, and identifies opportunities for cross-cloud integration in alignment with governance policies. Key Responsibilities System Administration: Manage user accounts, profiles, permissions, and roles in Salesforce. CPQ Administration: Assist in building, maintaining, and supporting Salesforce CPQ implementations, and stay updated on the Quote-to-Cash product suite. Configuration: Customize Salesforce using declarative tools such as Flows, Validation Rules, and Page Layouts; leverage Einstein where appropriate. Data Management: Ensure data integrity through deduplication, imports/exports, and data quality practices. User Support: Provide end-user support, troubleshoot system issues, and assist with enhancement requests. Reports and Dashboards: Create and maintain reports and dashboards to support data-driven decisions within standard reporting and CRM analytics. Training and Documentation: Support user training on Salesforce features and maintain system documentation. System Optimization: Evaluate platform performance and recommend improvements to enhance efficiency and reliability. Automation: Help automate business processes using Salesforce tools like flows, approvals, and scheduled jobs. Release Management: Assist with Salesforce updates, testing new features, and ensuring smooth integration with business processes. Required Qualifications 5+ years of experience as a Salesforce Administrator. Familiarity with Salesforce CPQ, Sales Cloud, Service Cloud, Experience Cloud, and Einstein. Experience with Salesforce configuration tools such as Flows, Validation Rules, Reports/Dashboards, and CRM analytics. Experience managing user accounts, roles, and permissions. Experience with data management practices, including importing/exporting and maintaining data integrity. Preferred Qualifications Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder). Experience with Salesforce integrations or third-party tools (e.g., Tableau, DocuSign, Pardot). Familiarity with agile methodologies and project management tools (e.g., Jira). Experience with data migration tools like Data Loader or Data Import Wizard. Skills and Competencies Strong problem-solving and analytical abilities. Clear communication and user training capabilities. Detail-oriented with a focus on system performance and data accuracy. Ability to manage multiple tasks and prioritize effectively. Self-driven with a continuous improvement mindset. Collaborative work style with cross-functional stakeholders. Ability to thrive in fast-paced, high-stress environments. Compensation and Benefits Salary range: $135,000 - $145,000 plus bonus and benefits. Benefits may include health, dental, vision, 401(k) with employer match, parental leave, paid time off, and remote/hybrid work options where applicable. About ExtraHop ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises visibility, context, and control against threats. The platform combines NDR with Network Performance Management, IDS, and forensics to provide a single, comprehensive solution. ExtraHop enables Security Operations Centers (SOCs) to detect, investigate, and remediate cyber risks in real time across hybrid environments. Our values guide how we work: Lead with Purpose, Act with Integrity, Find a Way, Innovate, and Share Success. We strive to protect the connected enterprise and empower our people to grow their careers. #J-18808-Ljbffr