Program Analyst
Socket
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Program Delivery and Execution Job Qualifications: Skills: Analytical Support, Call Center, Microsoft Excel, Workforce Management (WFM) Certifications: None Experience: 2 + years of related experience US Citizenship Required: No Job Description: PROGRAM ANALYST Oversee complex programs that drive impactful mission outcomes for our customers as a Program Analyst Associate. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT. MEANINGFUL WORK AND PERSONAL IMPACT As a Program Analyst, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health (NYSDOH) Medicaid Management Information System program. In this role, you will support the eMedNY Provider Services Call Center. You will support workforce planning, scheduling, real-time monitoring, and operational reporting for a multi-skilled large call center. You will help transform call volume, agent activity, and service-level data into actionable workforce information that supports contractual performance and customer experience. This role is based at our office at Corporate Woods in Albany, NY. Responsibilities will include, but not limited to: Support interval-level call volume forecasting and staffing analysis using historical call patterns, average handle time (AHT), service-level performance, abandonment, shrinkage, and other operational data Monitor real-time queues and workforce management (WFM) data across multiple call center skills and identify emerging staffing, queue, or service-level risks Analyze forecasted call volume, staffing, and performance trends to actual results and identify that may require schedule or resource adjustments Monitor schedule and real-time agent adherence, and elevate significant variances Utilize WFM, ACD, call recording, and reporting systems to research trends #J-18808-Ljbffr
- ...Program AnalystOversee complex programs that drive impactful mission outcomes for our customers as a Program Analyst Associate. Here, you'll see the bigger picture on mission initiatives and where your program management career can go at GDIT.Meaningful Work And Personal...SuggestedWork at office
General Dynamics Information Technology
Albany, NY1 day ago $78k
...opportunity to belong and thrive. Why the Internal Audit Internship Program? Barclays Internal Audit (BIA) plays a key role in our... ...Accountability - Contributing to risk assessment activity. Analyst Expectations To perform prescribed activities in a timely manner...SuggestedHourly payPermanent employmentInternshipSummer internshipImmediate startWorldwideVisa sponsorshipWork visa- ...organizations and communities rely on every day.We are seeking a Lead CFD Analyst to join our growing Data Centers Analytics team. This role... ....Assist in developing onboarding materials, technical training programs, and CFD knowledge-sharing initiatives.Foster a culture of...SuggestedLocal areaFlexible hours
- ...Assist with the research, analysis, and development of targeted violence and domestic terrorism prevention education and outreach program to tertiary education institutions in New York State. Assist in planning, coordinating, and managing event logistics for statewide...SuggestedFull timeWork experience placementWork at officeLocal areaRemote work
$61.68k - $106.4k
...Business Analyst II Location: Hybrid. This role requires associates be in the office 1-2 days per week, fostering collaboration and... ...substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and...SuggestedWork at office2 days per week1 day per week$101.4k - $169k
...now.We are currently seeking a Quality Assurance Senior Security Analyst to join our team in Albany, New York (US-NY), United States (US... ..., paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-...Full timeTemporary workFor contractorsWork at officeRemote workFlexible hours$70.14k - $135k
...apply now.We are currently seeking a Senior Quality Assurance Analyst to join our team in Albany, New York (US-NY), United States (US... ...coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-...Full timeTemporary workFor contractorsWork at officeRemote workFlexible hours- ...for the laboratories to identify CAPA opportunities including, analyst error rate, equipment failure rate, and test method issues. Ensure... ...out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E...Temporary workMonday to Friday
$63k - $79k
Quality Control Analyst II - Rensselaer, NY - Nights Position Overview The Quality Control Analyst II is responsible for performing routine... ...advancement opportunities Education reimbursement 401K program with matching contributions Learning platform And more! Essential...Work at officeShift workNight shift$90.58k - $114.59k
...HELP: YesAgency: Health, Department of Title: Business Systems Analyst 2 (Health) (NY HELPS) - 00281Occupational Category: Other Professional... ...County : Albany Street Address : Office of Health Insurance Programs / Division of Operations and Systems / New York State of Health...Permanent employmentFull timeTemporary workWork at officeLocal areaRemote workVisa sponsorship$46.35k - $80.7k
...professional growth, we want to know more about you! As an Analyst, you’ll provide outstanding care to our customers, partners, plan... ...Demonstrates proficiency with multiple technology systems and programs to provide a great experience for our customer. Utilizes virtual...Full timeContract workTemporary workPart timeCasual workWork at officeLocal area- ...Technology Analyst 1 Cloud Solution Under the direction of the Lead Data Architect (IT Architect 1), SG-25, the Technology Analyst... ...the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title...Permanent employmentWork at office
- ...join our team in Menands, NY.The Senior Encounter Data Business Analyst will perform extensive business and technical analysis of the... ...system issues, defects, gaps and identify current business and program needsReview system requirements and system design documents from...For contractorsFlexible hours
$80k - $150k
...Compliance Risk Management function, the Risk Evaluation and Assurance Program (the “REA Program”) has the responsibility for evaluating Key’s... ...work as a: business, data, operations, compliance, or risk analyst; internal auditor; or role that includes significant aspects of...Full timeWork at officeFlexible hoursShift work$111.71k - $137.59k
...InformationNY HELP: NoAgency: Civil Service, Department of Title: Data Analyst 3Occupational Category: Other Professional CareersSalary Grade:... ...executives and the Governor’s staff. • Collaborate with program administrators in the completion of agency wide reports.•...Permanent employmentFull timeInternshipWork at officeLocal areaRemote work$90.58k - $114.59k
...InformationNY HELP: NoAgency: Attorney General, Office of theTitle: Data Analyst 2Occupational Category: I.T. Engineering, SciencesSalary Grade... ..., or related Profession. • Proven project experience with programming languages such as SQL, Python, and R for data manipulation and...Permanent employmentFull timeWork at officeRemote work2 days per week$90.58k - $114.59k
...HELP: NoAgency: Higher Education Services CorporationTitle: Data Analyst 2Occupational Category: Other Professional CareersSalary Grade:... ...can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional...Permanent employmentFull timeWork at officeRemote work- ...government client has an immediate need for Sr. Business / Systems Analyst in Albany, NY. Description: This position will assist in... ...? Apply knowledge and experience of Medicaid regulations and program policy to system design and associated business processes; ?...Work experience placementImmediate start
$90.58k - $114.59k
...Department of Title: Associate Health Care Management Systems Analyst (NY HELPS) - 87747Occupational Category: Financial, Accounting,... ...YesLocation County : Albany Street Address : Office of Health Insurance Programs/Division of Finance and Rate Settings/ Bureau of Financially...Permanent employmentFull timeTemporary workWork experience placementWork at officeRemote workVisa sponsorshipShift work- ...Job title: Utility Analyst Location: Latham, NY 12110 Duties: ~ The applicant shall pull utility bills from the FileNet program maintained by the Business Service Center. ~ The applicant shall ensure that a utility bill is received for each facility for each...Work experience placementWork at office
LADGOV CORPORATION
Latham, NY2 days ago - ...Title: Data Analyst Location: Delmar New York 12054 Duration: 12 Months Contract Position Job Description: Clients are... ...are seeking individuals with a working knowledge of computer programs/systems, including Tableau, Microsoft Office (Word, Excel), Adobe...Contract workWork at office
InterSources
Delmar, NY1 day ago $74k - $98k
...risks with confidence. Job Description The Regulatory Reporting Analyst supports the preparation and submission of Property & Casualty... ...to data platforms (e.g., Snowflake, Microsoft Fabric) or programming languages (e.g., Python) is a plus. Familiarity with Property...Work at officeLocal areaArgo Group
Albany, NY2 days ago$70.14k - $135k
...AnalystNTT DATA Services is seeking a Senior Quality Assurance Analyst to join their team in Albany, New York (US-NY), United States (... ...coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-...Temporary workFor contractorsRemote workFlexible hours$125k - $150k
...Overview GovCIO is seeking a highly experienced Data Security Analyst - Master to lead the design, implementation, operation, and continuous... ...offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to...Full timeRemote workFlexible hours- ...Industry? ECLARO is looking for an EHS Data Strategy & Reporting Analyst for our client in Albany, NY. ECLARO's Client is America's... ...rewarding opportunity! Position Overview:This project modernizes EHS program operations by developing foundational digital processes,...
$110.85k
...NoAgency: Court Administration, Office of Title: Senior Management Analyst (Contracts Unit)Occupational Category: Financial, Accounting,... ....• Supporting contract monitoring in collaboration with program units. Minimum Qualifications : One year in the Management Analyst...Permanent employmentFull timeContract workWork at officeRemote work$24.76 - $52.88 per hour
...annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits...Hourly payFor contractorsWork at officeMonday to FridayShift workWeekend workRegeneron Pharmaceuticals
Troy, NY4 days ago$90k - $105k
...Sr. Analyst, Workforce Management Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry... ...' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical...Permanent employmentLocal areaFlexible hours- ...Business Analyst Anywhere Type: Contract Category: Business Analysis Industry: Other Workplace Type: Remote Standard... ..., state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible...Hourly payContract workLocal areaRemote workShift work
Eliassen Group
Albany, NY3 days ago - ...Temporary Contractual Services For Early Intervention Program NYSDOH needs temporary contractual services to support the Early Intervention Program with the Early Intervention Data System. This application is used to address the Early Intervention Program's (EIP's)...Temporary work
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