Overnight - Technical Service Analyst

Job Description

Job Description

This position is for the 11 pm to 7 am shift.  

The opportunity: Do you want the opportunity to learn about healthcare products and processes?  Do you enjoy doing something different every day? IPeople Healthcare ( is seeking a motivated, engaged, and passionate Support Specialist to join their growing team. We serve the healthcare industry with our products and services, allowing providers to focus on saving patient lives.

 

Ideal applications are energetic, eager, and customer-focused individuals who will provide front-line service to our clients.  This individual needs a basic understanding of Windows-based applications that interact with databases, web services, and Windows services and the ability to work well under pressure. On-the-job training will be given for proprietary IPeople products and services. 

 

We are unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

 

Your responsibilities:

• Answer support phone and email questions and complete customer support tickets.
• Assist users in working with IPeople Healthcare products & services.
• Perform basic diagnostics and troubleshooting for IPeople products & services.
• Perform root cause analysis and provide user assistance in solving issues.
• Collaborate with customers and developers to help test, maintain, and monitor computer programs and systems to address customer issues.
• Review and analyze performance indicators to locate code problems and correct the identified errors or route them properly.
• Route and document customer issues and communicate appropriately.
• Actively focus on and contribute to the success of the customer experience.
• Other duties may be assigned as necessary.

 

What you’ll need to be successful:

• Basic understanding or familiarity with database connectivity (ADO/ADO.NET, ODBC, OLE DB, etc.)
• Basic understanding of SQL Server and its related tools (e.g. SSMS, SQL Profiler, etc.)
• Basic understanding of VBScript (or similar scripting languages ex. Javascript, Python.
• Have a passion for customer service.
• Have a passion for learning.
• Work well under pressure.
• Good understanding of Windows development techniques and Microsoft development tools/ environments.
• Ability to communicate technical information to both technical and non-technical customers.
• Excellent communication skills, both written and oral.

Why IPeople?

• Competitive salary
• Generous benefits package that includes 80% company-sponsored medical benefits for you  and your dependents; a 401k match of up to 5%; and an unlimited Paid Time Off policy
• For those who work onsite, we have a fun office culture: Friday lunches out of the office, monthly bowling/pool/activities.
• Open-door policy between leadership and team members

IPeople Healthcare, An RLDatix Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IPeople Healthcare, An RLDatix Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. IPeople Healthcare, An RLDatix Company will not tolerate discrimination or harassment based.