Director, Global Service Operations Power Conversion Systems (PCS)

Director of Global Service Operations

Power Conversion Systems (PCS) for PV Solar and Battery Storage Applications

Position Level: Full-Time Employee

Location: Mesa, AZ preferred, possible hybrid/remote position within the United States

Travel: Frequent domestic and international travel, including visits to customer sites and regional service teams

Position Summary

As part of the Nextpower Services & Customer Operations Business Unit, the Director of Global Service Operations, PCS leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS). This experienced leader is accountable for safe, reliable, and responsive service delivery throughout the equipment lifecyclefrom commissioning and handover through warranty support, troubleshooting, repairs, and long-term customer support.

The Director will build and improve global service capabilities, develop regional teams and service partners, and work closely with customers and internal engineering, product, supply chain, sales, and quality groups. The role combines operational leadership with technical judgment, customer engagement, and a focus on customer satisfaction, service performance and business results.

Key Responsibilities

Global service operations

Define and execute the global service strategy for PV solar and battery storage power conversion systems.

Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.

Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.

Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.

Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.

Customer and incident support

Be responsible for customer satisfaction and act as an escalation point for significant equipment issues, outages, and customer concerns.

Coordinate cross-functional incident response, including technical investigation, customer communication, containment, and corrective actions.

Ensure field teams have the procedures, training, tools, and technical support needed to resolve issues safely and effectively.

Build strong working relationships with customers, asset owners, EPCs, operators, and service partners.

Support service agreement development and delivery, including scope, performance commitments, and customer reporting.

Commissioning and technical support

Oversee commissioning readiness and service handover for new solar and BESS projects.

Ensure commissioning activities follow approved procedures, quality requirements, and site safety rules.

Coordinate with engineering and product teams to resolve field issues and communicate product updates to service teams.

Promote consistent troubleshooting methods, documentation, and feedback from field experience into product improvement.

Support training and technical qualification programs for employees and service partners.

Parts, warranty, and service systems

Work with supply chain and regional teams to plan spare parts, repair capacity, tools, and logistics coverage.

Oversee warranty administration, service documentation, and the review of recurring failure trends.

Ensure service work orders, asset histories, and customer cases are recorded in appropriate systems.

Develop dashboards and management reporting for service activity, equipment reliability, customer issues, and financial performance.

Safety, quality, and compliance

Promote a strong safety culture across employees, contractors, and service partners.

Ensure service work follows the highest safety standards, incorporating company procedures, applicable regulations, customer requirements, and site rules.

Coordinate with cybersecurity and operations teams on secure service access to plant control and power conversion equipment.

Support quality investigations, root-cause analysis, corrective and preventive actions, and lessons learned.

Identify process improvement, automation, or product opportunities and prioritize them accordingly

Organization and financial leadership

Build and develop a high-performing service organization, including hiring, coaching, succession planning, and performance management.

Establish annual operating plans and budgets for staffing, travel, training, tooling, parts, and service partner support.

Manage service costs and resource allocation while maintaining appropriate customer coverage and response capability.

Identify opportunities to improve service offerings, customer retention, equipment availability, and service business performance.

Qualifications

Bachelor's degree in electrical engineering, energy systems, or a related field; equivalent experience may be considered.

7 or more years of experience in power electronics, renewable energy, field service, or technical operations.

At least 5 years of experience leading service, commissioning, or technical support teams across multiple regions.

Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid-connected power equipment.

Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.

Experience developing service processes, regional coverage models, service partner networks, or commissioning programs.

Strong understanding of electrical safety and field service practices for high-voltage power equipment.

Experience managing operating budgets, service performance measures, and cross-functional improvement initiatives.

Ability to travel frequently, including to customer sites and international locations as needed.

Preferred Qualifications

Experience supporting both solar and battery storage projects.

Familiarity with inverter controls, grid interconnection requirements, plant-level controls, and renewable energy operations.

Experience with warranty management, spare parts planning, service agreements, and field service systems.

Technical or leadership experience in a global equipment manufacturer or renewable energy service organization.

Project management, safety, or service operations certifications.

Core Competencies

Customer-focused leadership and sound judgment during high-pressure incidents

Clear communication with technical teams, executives, and customers

Strong planning, prioritization, and follow-through

Ability to build high performing teams and lead across cultures, time zones, and organizational boundaries

Execution mindset, with a focus on practical problem-solving and commitment to continuous improvement

High standards for safety, accountability, and service quality

Work Arrangement

Preferred office location is in Mesa, AZ. For the right candidate, a hybrid or remote arrangement within the United States can be discussed. The role requires regular travel to customer sites, regional offices (including outside of North America), service partner locations, and Nextpower company facilities.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we're building the foundation for the world's next generation of clean energy infrastructure.

Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.