Service Technician II

Job Title

Provide superior field support on Renewal by Andersen products by performing services AND doing technical measures prior to installation (whichever is needed)

Primary Responsibilities:

• Service and repair previously installed Renewal by Andersen products.
• Analyze and resolve complex/escalated customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner.
• Keep team member informed as needed of customer interactions and actions taken to resolve service issues.
• Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
• Keep service area neat and organized, inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service CSRs.
• Accurately measure dimensions and determine installation processes for windows and doors. Provide accurate measurements and documentation of job-related circumstances in a timely fashion
• Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
• Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
• Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.
• Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

Qualification and Skill Requirements:

• High School degree and valid driver's license with clean driving record
• Renewal installation experience
• Meets the skills and competency requirements needed for Service Technician I
• Ability to service and repair previously installed windows & doors. Ability to dismantle and reassemble windows, door components, window coverings, and hardware
• Demonstrated analytical problem solving and decision-making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions
• Ability to train others on technical application and product requirements

Compensation:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn between $27.76-$41.64 hourly.

Pay Range:

$27.76 - $41.64

Culture and Benefits:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.