Customer Success Manager

Customer Success Executive (Duarte, CA) Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. About The Role Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high‑touch implementation environments, similar to forward‑deployed teams at top consulting firms. As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. You will own post‑sale execution—ensuring measurable outcomes, strong adoption, and durable change in real‑world clinical environments. The role partners closely with the Customer Success Director and acts as the tip of the spear for Hippocratic AI within assigned health systems. What You’ll Do Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration. Own post‑sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner. Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. Manage day‑to‑day client relationships, ensuring seamless communication and addressing operational concerns. Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders. Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations. This is an onsite role based in Duarte, CA, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions. What You Bring Must‑Have Bachelor’s degree from an accredited university is required. 5+ years of health systems experience, including customer success, account management, or project management. Experience leading complex, onsite implementations in clinical or operational healthcare environments. Exceptional relationship‑building skills across an organization, from front‑line staff to executives. Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements. Experience working with cross‑functional teams in a fast‑paced startup environment. Strong project management skills with the ability to manage multiple workstreams onsite. Comfortable operating autonomously in a client‑embedded role. Ability to satisfy client‑specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed. Nice‑to‑Have Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings. Advanced knowledge of healthcare workflows and compliance standards. Background in healthcare consulting, transformation initiatives, or system‑wide implementations. Experience presenting outcomes and best practices at conferences or executive forums. #J-18808-Ljbffr