IT Applications Analyst

IT Applications Analyst

The IT Applications Analyst is primarily responsible for the implementation, maintenance, and security of software applications and the servers they reside on. This role involves creating detailed reports for customers using SQL, PowerBI, and other database technologies. The IT Applications Analyst will work closely with vendors and administrators for application troubleshooting and updates and coordinate with internal IT teams and agency personnel to ensure seamless integration and maintenance.

Duties include: Abiding by the "Law Enforcement Code of Ethics," installing, configuring, and maintaining software applications across the organization to ensure they are up to date and secure, providing day-to-day support for software applications, resolving user issues and ensuring smooth operation, monitoring application performance and stability, identifying and addressing potential problems, coordinating with internal IT teams and agency personnel for application updates, maintenance, and system enhancements, developing detailed reports for customers using a variety of technologies, supporting the operations and upkeep of agency database systems, developing and delivering training sessions and materials to educate users on new and existing applications, creating and maintaining comprehensive documentation for applications, implementing and maintaining security measures to protect applications and data from unauthorized access and vulnerabilities, ensuring compliance with relevant security policies, regulations, and licensing requirements, liaising with software vendors for support, upgrades, and licensing, keeping up to date with the latest trends and best practices in application and database management, making recommendations for improvements and upgrades to software applications, assisting in the evaluation and selection of new software and tools to enhance business processes and support organizational growth, developing and implementing automation scripts and tools to streamline application management and improve operational efficiency, consistently creating and keeping tickets up to date, maintaining accurate inventory and tracking assets through their lifecycle, performing other related duties as assigned, including modified schedule or temporary re-assignment during declared emergency or activations.

Job standards include demonstrating excellent customer service and professionalism, maintaining responsive and solution-focused communications with all users, applying a security first approach in all duties, following least privilege principles and reporting anomalies, actively participating in security response efforts, successfully completing security and phishing tests, demonstrating respect toward peers and managers, addressing disagreements professionally, maintaining a positive and collaborative attitude within the IT department, communicating effectively with stakeholders, peers, and vendors, keeping others informed on status and impacts of work, assisting peers and contributing to team improvement, participating and being depended upon in emergency after-hours situations, staying focused and delivering high quality work on time and meeting deadlines, proactively preventing delays and removing roadblocks, consistently planning and prioritizing tasks so that meaningful work is always in progress, showing initiative to learn new technologies and practices, demonstrating capacity to read documentation and apply new knowledge independently, striving to be a subject matter expert, keeping IT systems and spaces clean and maintained, preventing and actively seeking to reduce technical debt, ensuring minimal system downtime through architectural and process improvement, delivering maintainable and reliable solutions to improve system functionality, performance, and stability, solving complex problems with precision, even under pressure, showing commitment to the profession by always maintaining a high standard of technical competence and a drive to continuously exceed expectations in our sector.

Typical qualifications include an associate's degree in a related field or equivalent experience, relevant certifications such as CompTIA A+, Network+, or equivalent, knowledge of Windows Server deployment, maintenance, administration, and security, experience in installing, configuring, and maintaining software applications, understanding of the principles associated with database maintenance and administration, knowledge pertaining to SQL and Power BI, passing a criminal background screening and drug screening, flexibility to work extended hours, nights, weekends, and participate in an on-call rotation as required, maintaining a valid Florida driver's license.