Microsoft Director, Dynamics 365 Contact Center

Alithya Group inc.

Alpharetta, GA

Keys to your success

Bachelor's degree in computer science, information systems, or a related STEM field;
Minimum 6 years of experience in contact center solutions, including architecture, implementation, and leadership of cloudbased platforms;
Deep expertise in Microsoft Dynamics 365 Customer Service, Omnichannel, Contact Center, or comparable CCaaS platforms (e.g., NICE, Genesys, Five9);
Proven experience engaging with executives, managing strategic partnerships, and supporting enterprise sales pursuits;
Experience leading distributed, remote teams across multiple concurrent initiatives;
Strong communication and leadership skills, with the ability to balance technical depth and business outcomes.

Extra edge

Experience working directly with Microsoft cosell or partner programs;
Multilingual capabilities (French preferred, not required).

Language skills

English: Proficient

Your day-to-day

Pipeline and Growth Leadership:

Partner with sales and presales teams to build and mature a healthy Dynamics 365 Contact Center pipeline, shaping solution strategy, deal positioning, and value propositions;
Support pursuit strategy for strategic and complex opportunities, including executivelevel client engagement, solution validation, and proposal oversight;
Contribute to demand generation activities such as joint Microsoft initiatives, client briefings, and thought leadership.

Strategic Microsoft Partnership:

Own and manage seniorlevel relationships with Microsoft, including solution area specialists, partner development managers, and product teams;
Align offerings with Microsoft's contact center roadmap, AI/Copilot investments, and industry priorities;
Act as a liaison between delivery teams and Microsoft to influence roadmap feedback, resolve escalations, and unlock cosell opportunities.

Delivery and Deployment Oversight:

Provide oversight for successful implementation and golive of Microsoft Dynamics 365 Contact Center solutions, ensuring quality, consistency, and client satisfaction;
Guide solution architecture standards and delivery best practices across Customer Service, Omnichannel, and Contact Center as a Service (CCaaS) integrations;
Ensure projects incorporate AIdriven productivity capabilities such as Microsoft Copilot, virtual agents, and intelligent assist tools.

Leadership and Team Development:

Lead, mentor, and develop senior solution architects and delivery leaders, fostering a culture of technical excellence and client focus;
Facilitate effective communication between business stakeholders, technical teams, Microsoft, and clients;
Scale delivery capability by defining repeatable patterns, accelerators, and governance models.

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Vacancy posted 4 days ago

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