Demand Generation Lead

divh2Demand Generation Representative/h2pThe Demand Generation Representative will provide support to the business by successfully performing outbound calls utilizing inbound chats to drive revenue and grow business help materialize leads to business opportunities./ppThis position will serve our Water Heating Division, located in Roswell, GA./ppResponsibilities include:/pulliTaking inbound chats/calls, nurture and qualify leads, identify customer needs, and provide solutions/services./liliClarify information, research issues, and deliver answers to customer queries./liliIdentify leads by product channel, processing leads to appropriate sales funnel./liliMaking follow-up calls and communications to ensure customer requests are completed./liliAbility to manage multiple channels of communication such as chat, email, inbound and outbound calls using CRM and other call center tools./liliLeverage adjacent teams as an off-ramp to resolve customer concerns not directly supported by the demand generation team./liliMaintain contact and lead generation records in CRM./liliReport recurring issues to management, e.g. contractor participation and conversion rates, customer satisfaction with customer journey, etc./liliWork collaboratively with sales, plumber support, sales enablement, and customer experience to drive sales and customer satisfaction./li/ulpQualifications include:/pulliAssociate degree, Sales Training Certification, or equivalent work experience/lili3+ years of prior sales experience in customer facing or contact center environment with ERP and CRM systems/liliAbility to demonstrate exceptional follow-up and assertiveness in a way that engages and identify customers to want to do business with the company./liliProficient in Microsoft Word, Excel, Outlook, Skype and other web-based applications used for enterprise-grade communications such as PureCloud/liliAbility to type 70+ WPM with accuracy/liliAccountability, commitment professionalism within a business environment/liliAbility to work independently with minimal supervision/liliProfessional communication skills/liliAttention to detail/liliExcellent problem-solving skills/liliAdaptability to change in priorities/li/ulpTo stand out:/pulliExperience in consultative sales/liliExperience with Microsoft Dynamics/liliExperience with leading or collaborating with a team in an outbound call center./liliKnowledge of water heater products, appliances, or building materials./li/ul/div