Employee Benefits Consultant

Consultant RoleThis consultant role is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high complexity. This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.The primary areas of focus are:Supporting the business priorities of Branch Managers, Production team members, and the client service functionGrowing revenue by successfully counseling clients on additional business opportunity via cross-selling & up-sellingDriving Client Service Cycle, Delivering high quality client service consistent with AJG operational standards and practicesProvides oversight in the sale of products/services by enhancing sales or services to prospects and existing accountsAchieving operational productivity and performance metrics consistentlyGrowing and profitably managing an assigned group of client accounts successfullyBuilding relationships with existing clients by providing exceptional ongoing customer careSeeking referrals from current client base to solicit new business prospectsSecuring existing business and actively driving the sale of additional servicesActs as a strategic relationship manager and client liaisonMay offer training, development, and or supervision to lower-level staffAbout You Required: Bachelor's degree with 7+ years client service and/or claims management experience. Must hold appropriate licensing as required and be able to travel up to 50% of the time. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality. Previous experience in managing client relationships essential. Must possess strong written and verbal communication skills.Preferred: Insurance knowledge. P&C experience preferred, as well as solid financial acumen Behaviors: Is willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher. Ability to develop professional relationships with internal and external stakeholders. Demonstrates composure, stamina and resilience under pressure. Ability to work collaboratively within a team as well as independently.