Customer Care Associate

Responsibilities Meritage Homes is looking for a New Home Warranty Associate who will: Supervise warranty-service work of laborers and sub‑contractors at several home sites within a community. On warranty repairs, ensure all building codes and Meritage Home standards of quality are met and resolve quality control issues as they arise. Participate in the 10‑step AVID‑Customer Satisfaction process in assigned communities. Assist as time permits with the inspection process and conduct walk‑through inspections and other scheduled inspections with the homeowner. Manage customer expectations during the construction process through the homeowner orientation. Interact daily with various departments of the company, subcontractors, homebuyers, homeowners, and city inspectors. Manage assigned warranty claims in an organized and methodical manner. Manage paperwork flow, including updating reports and tracking customer sign‑offs, etc. Manage warranty reports to assure prompt‑professional service to our homeowners. Interact with customers and interpret warranty claims versus the Meritage warranty manual. Qualifications High school diploma or equivalent required; coursework or degree in Construction management preferred. At least one (1) year of construction experience with some supervisory or project oversight experience preferred. Advanced training in one or more trades within the residential building industry strongly preferred. Knowledge of homebuilding and construction systems/processes, building codes, and the Register of Contractor Standards (ROC). Must be able to read blueprints to maintain quality control and inspect all aspects of construction, including framing, stucco installations, electrical, plumbing, etc. Working knowledge of Microsoft Word and Excel; knowledge of Hyphen a plus is a plus. Ability to operate an automobile, possess a valid state driver’s license, and have personal vehicle liability insurance coverage to meet the standard set by Meritage Homes. Benefits A work environment that encourages creativity and innovative ideas from every level. An organization that lives by its core values everyday. Team atmosphere where every individual is considered a vital asset. State‑of‑the‑art technology to provide an optimal working environment. A competitive pay structure. Strong benefits. Flexibility in work‑life integration. Team‑oriented environment where all individuals play an integral role in the company. Opportunity to further your career in a growing national organization. Maintain a competitive drive to be the best. #J-18808-Ljbffr