Learning & Development Program Manager

Job Description

Job Description

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all).

We are looking for a Learning & Development Program Manager who is passionate about helping people grow and turning business needs into engaging, practical learning experiences. In this role, you will partner with leaders and subject matter experts across the organization to build technical, leadership and soft-skill training that supports employees at every level.

As a member of our Human Resources team, you will lead the design, delivery and ongoing improvement of learning programs, coach internal trainers and leaders, and make training resources accessible to employees throughout the organization.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM, with four days in office at our Chanhassen, MN location. Occasional early morning or evening flexibility is needed to support training across production shifts.

A variety of these traits will help land you this job:

• you are an engaging presenter and facilitator who makes learning approachable, relevant and memorable.
• you enjoy coaching and mentoring leaders and team members to strengthen their skills and confidence.
• you build trust and strong relationships with people across departments and at all levels of an organization.
• you can turn complex information and business needs into clear, practical training materials.
• you bring creativity and analytical thinking to your work, using feedback and results to improve learning experiences.
• you take initiative, manage competing priorities and follow projects through from concept to completion.
• you work well independently and enjoy collaborating with others to achieve shared goals.
• you are curious about new learning tools and methods, including ways to use generative AI to support instructional design.

On top of that you must:

• have a bachelor’s degree or equivalent in a related field; advanced training or certification in adult learning techniques is a plus.
• bring eight or more years of experience designing, developing and delivering training content for adult learners at a variety of skill levels.
• have five or more years of experience managing others with responsibility for their development.
• demonstrate strong presentation, facilitation, coaching and project management skills.
• have experience managing and administering learning management systems; experience with 360Learning is preferred.
• have experience using Adobe Suite tools and one or more web-based authoring tools, such as Captivate, Articulate or Canva.
• have hands-on experience using generative AI tools to support instructional design, scriptwriting, communications and assessment creation.
• be able to share examples or a portfolio of your training development work.
• be comfortable working on the production floor, wearing required personal protective equipment and supporting training across shifts; experience in a multi-shift manufacturing environment is preferred.

In this position, you will:

• partner with leadership and business partners to identify training needs, define learning objectives and recommend effective learning solutions.
• collaborate with subject matter experts to design, develop, deliver and evaluate eLearning, videos, classroom experiences, assessments, activities, job aids and blended learning programs.
• develop, schedule, deliver and track training for employees and managers.
• provide leadership coaching, mentorship and skill development to support individual and organizational growth.
• help subject matter experts select training methods that reinforce skills, support distance learning and improve knowledge transfer for new employees.
• build and maintain a central repository of training content that employees can easily access.
• develop and support a network of internal trainers through Train the Trainer sessions, coaching and ongoing mentorship.
• research training techniques and recommend improvements to program content, format and delivery.
• manage external training vendor relationships as needed.

To get hired at The Bernard Group, you MUST be:

• able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
• willing to admit when you make a mistake (it happens to the best of us)
• fiercely loyal to both our customers and team
• trustworthy, reliable, and easy to get along with
• enthusiastic and eager to take on new challenges
• adaptable and willing to wear whatever hat gets the job done

TBG Overview:

• We're a 1,000-person visual merchandising company
• We are 100% employee-owned
• We offer a generous paid time off benefit that increases with tenure
• This is a full-time position in Chanhassen, MN 55317

Compensation Range : $95,000 - $115,000 annually

*Range reflects our good-faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.

Benefits Overview:

The Bernard Group offers a competitive variety of benefits designed just for you:

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Retirement Savings programs:
  • Employee Stock Ownership Plan-100% Employee-Owned
  • 401k with a company match
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement
• Employee Referral Program
• Safe & Clean Manufacturing Environment