Service Desk Analyst

Service Desk Technician

Ultradent Products Inc., an Oral Health Care Global leader, is searching for a Service Desk Technician to work in our Information Technology Department. On Site Day Shift (Monday through Friday 9/80 shift with every other Friday off, plus 24/7 on-call on a rotation basis)

Job Responsibilities of the Service Desk Technician:

• IT technical support covering desktops, laptops, mobile devices, network, printers, and a variety of Corporate and facility applications.
• Provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.
• Track calls, emails, and walk-in support requests.
• Build and deploy workstations and complete desktop application installations.
• Troubleshoot and resolve incidents and requests for support.
• Identify and report to Service Desk Manager recurring incidents to spot trends and potential problem sources.
• Key role in ensuring excellence of service to internal users at all levels of the organization.

What we're looking for in you:

• Customer service focused, likes to help people.
• Exceptional troubleshooting skills.
• Has the desire and ability to quickly learn and understand new technologies and applications.
• Basic working knowledge of networking concepts: DNS, DHCP, VLans, NTP, TCP/IP, FTP, Firewalls.
• Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.
• Ability to work independently.
• Excellent verbal and written communications skills.
• Ability to follow process and procedure

What you will need to be successful:

• Bachelor's degree in computer science, information systems, or another related field preferred
• 3-5 years of experience supporting Microsoft technologies is ideal
• IT Training and Certifications is a plus

Ultradent is an Equal Opportunity Employer. We are a global culture where differences and perspectives are sought after, welcomed, and embraced. We consider all qualified applicants fairly, based on their experience, skills, and potential to contribute to our team. Our core values – Integrity, care, quality, innovation, and hard work- guide us daily. These values, when balanced, shape our workplace culture and ensure that we remain focused on our vision while maintaining a professional and inclusive environment. VEVRAA Federal Contractor: For more information please contact us at View email address on click.appcast.io PWDNET