Lead Patient Services Specialist - UW Medicine Primary Care at Ravenna

No Telework Seattle, WA Full time

REQ-0000137684

Job Description UW Medicine Primary Care at Ravenna has an outstanding opportunity for a Patient Services Specialist Lead. WORK SCHEDULE Full-time, 100% FTE (40 hours per week) Day Shift DEPARTMENT DESCRIPTION UW Medicine Primary Care at Ravenna offers personalized care for every stage of life, conveniently located on 25th Ave. NE, just west of University Village We offer personalized care that is easy to access and respects your background and preferences. Whether you need a routine checkup, help managing a chronic condition, or need treatment for an illness or injury - we've got you covered. POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES Lead Patient Services Specialists and other assigned staff Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance Monitor daily performance dashboard; call waiting, queues, abandon rate and ensure daily work complete and accurate Identify and resolve problems or unusual situations; recommend changes as necessary Monitor and evaluate policies and procedures to suggest operational changes Assist in the preparation and maintenance of provider and clinic schedules Perform the work of the Patient Services Specialist 1, 2, and 3 REQUIREMENTS High school diploma or GED equivalent Three years of Patient Support Service experience OR An equivalent combination of education/experience ABOUT UW MEDICINE PRIMARY CARE UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees. Compassion. Innovation. Excellence. ( ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. ( Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $28.79 hourly Pay Range Maximum: $41.82 hourly Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 ( . To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law ( . Use the filters or enter keywords in the search box (such as "custodian", "nursing" or "manager") to explore available opportunities. To find temporary opportunities, enter "temporary" in the search box. If you are a current UW employee: You must log into Workday and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs ( site. Looking for student employment? Learn more on our Student Employment ( site. There are many perks to working for the University of Washington. Learn more about the benefits ( that could be available to you as a UW employee. Sign up for Job Alerts ( to be notified about job opportunities at the UW that interest you; you'll be one of the first to learn when openings become available. You will be asked to create an account if you do not already have one. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information. #J-18808-Ljbffr University of Washington