Front Office / Customer Relations Assistant

Job Description Job Description All Florida Security Services - Port St. Lucie, FL This is NOT your average front desk position. At All Florida Security Services, our front office is the heartbeat of our company. This role combines customer relations, student support, operational coordination, lead intake, administrative support, and office management assistance into one fast-paced, highly important position. You will help support: * our security agency, * training center, * duty gear store, * firearms training operations, * customer experience systems, * and daily office operations. If you enjoy: * multitasking, * helping people, * staying organized, * solving problems, * and keeping operations flowing smoothly, then this may be the perfect fit for you. ABOUT US SECTION WHO WE ARE All Florida Security Services is an award-winning, family-owned security and training company serving the Treasure Coast and East Coast of Florida since 1998. We are not a "warm body" company. We believe in: * professionalism, * accountability, * leadership, * customer experience, * operational excellence, * and creating a positive culture for both our clients and employees. Our company includes: * Security Agency * Security Training Center * Firearms Training * Duty Gear Store * First Aid Training * Investigation Agency * Bail Bond Division We are growing rapidly and looking for someone who wants to grow WITH us. WHAT YOU'LL DO RESPONSIBILITIES This role serves as the primary front office and customer relations representative for daily operations. Responsibilities include: Customer Relations & Front Desk * Greet and assist customers professionally * Answer incoming calls and emails * Assist walk-in students and clients * Manage customer communication portals * Help maintain a welcoming and professional environment Student Support & Training Coordination * Process student registrations * Maintain class rosters and schedules * Assist with class preparation and materials * Help students with scheduling, transfers, and questions * Coordinate class communication and confirmations Lead Intake & Communications * Respond to website inquiries and phone leads * Track customer follow-ups * Maintain communication logs * Support lead conversion efforts Administrative & Office Operations * Filing, scanning, printing, organizing * Inventory and office supply coordination * Support executive administrative tasks * Assist with reports, spreadsheets, and office coordination * Maintain operational organization and accountability Customer Experience & Reviews * Help resolve customer concerns professionally * Request and organize customer reviews/testimonials * Support company reputation and customer satisfaction efforts WHO THIS ROLE IS PERFECT FOR YOU MAY BE A GREAT FIT IF YOU: * Thrive in fast-paced environments * Enjoy multitasking * Stay calm under pressure * Are naturally organized * Enjoy helping people * Communicate professionally * Can prioritize responsibilities efficiently * Learn technology quickly * Like structure, systems, and accountability * Take pride in staying ahead and keeping operations flowing THIS ROLE IS NOT FOR SOMEONE WHO: * Gets overwhelmed easily * Needs constant supervision * Dislikes multitasking * Struggles with organization * Avoids accountability * Has difficulty adapting to changing priorities * Wants a slow-paced desk job REQUIRED SKILLS * Strong customer service skills * Professional communication skills * Comfortable using computers and office systems * Ability to multitask and prioritize * Experience with Microsoft Office / Google Workspace preferred * Ability to learn CRM and task management systems * Reliable and dependable * Comfortable handling confidential information BONUS EXPERIENCE (Not required but helpful) * Customer service * Front desk/reception * Administrative support * Scheduling or coordination * Retail/store operations * CRM software * Social media or marketing support IMPORTANT CULTURE SECTION OUR OPERATION RUNS ON SYSTEMS & ACCOUNTABILITY We use structured systems, operational workflows, and digital task management to help our team stay organized and successful. You do NOT need advanced technical experience to apply. We will train the right person. What matters most is: * attitude, * organization, * professionalism, * communication, * adaptability, * and willingness to learn. FINAL CLOSING If you're someone who enjoys staying busy, helping people, organizing operations, and being part of a growing company with high standards and strong culture, we'd love to hear from you. Apply today with your resume and tell us why you believe you'd be a strong fit for this role. Company Description All Florida Security Services is a licensed security agency and professional training center serving Florida's East Coast since 2010. We provide armed and unarmed security services to residential and commercial clients, along with state-certified security and firearms training programs. Our company is built on three core principles: Safety. Professionalism. Development. We are not a "warm body" security company, and we are not a volume-driven training facility. We hold our officers and instructors to high operational and instructional standards, emphasizing accountability, discipline, and respect. We value individuals who: - Take pride in their profession - Maintain strong safety awareness - Communicate clearly and professionally - Follow structured systems and leadership direction - Seek long-term alignment within an established organization If you are looking to represent a respected, standards-driven company on the Treasure Coast, we encourage you to apply. Company Description All Florida Security Services is a licensed security agency and professional training center serving Florida's East Coast since 2010.\r\n\r\nWe provide armed and unarmed security services to residential and commercial clients, along with state-certified security and firearms training programs.\r\n\r\nOur company is built on three core principles:\r\nSafety. Professionalism. Development.\r\n\r\nWe are not a "warm body" security company, and we are not a volume-driven training facility. \r\nWe hold our officers and instructors to high operational and instructional standards, emphasizing accountability, discipline, and respect.\r\n\r\nWe value individuals who:\r\n- Take pride in their profession\r\n- Maintain strong safety awareness\r\n- Communicate clearly and professionally\r\n- Follow structured systems and leadership direction\r\n- Seek long-term alignment within an established organization\r\n\r\nIf you are looking to represent a respected, standards-driven company on the Treasure Coast, we encourage you to apply.