Complex Claims Manager QIMA USA

Complex Claims Manager QIMA USA

Location: USA – New Orleans, LA; Houston, TX; Miami, Florida; Atlanta, GA

Work Arrangement: Hybrid

The salary range for this role is: $168,000-$277,000

The Opportunity

The purpose of this role is to oversee and drive best practices, optimal outcomes, and accurate reserves for claims within a specific line of business or region, ensuring efficiency and effectiveness in both retained and outsourced claims processes. The role will also involve the management and oversight of a small portfolio of high value and high complexity casualty claims.

Responsibilities:

• Implement and communicate a Claims strategy to support delivery of overall business targets
• Drive deep levels of collaboration across all business units to ensure alignment and efficiency.
• Lead the development of operating policies by engaging with key stakeholders for positive modifications.
• Ensure team efficiency by managing claims-related finances and implementing best practices.
• Collaborate with leadership on strategies, budgets, and process improvements.
• Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
• Establish a personal connection with customers to ensure comprehensive communication and understanding.
• Provide recommendations on business impact by analysing trends and identifying risks.
• Direct thorough investigation of claims to comply with budgetary constraints and requirements.
• Manage budgeted resources by forecasting needs and accounting for expenses accurately.
• Oversee third-party administrators and ensure accountability to internal stakeholders.
• Drive innovation in claims processes to improve team performance and customer satisfaction.
• Provide technical expertise and business acumen as a key public interface to develop QBE's profile in the marketplace
• Devise, control, communicate and monitor QBE claims reserving philosophy to drive forward Claims Handling

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Experience leading an insurance claims function.
• Experience managing or leading others.
• Increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications:

• Associate of Chartered Insurance Institute

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Global Disclaimer: The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer: To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency: Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands: General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills: Coaching for success, Commercial Insurance, Cost Management, Critical Thinking, Decision Making, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Process Improvements, Risk Management, Stakeholder Management, Strategic Leadership, Waterfall Model, Working Independently

How to Apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.