Service Center Associate

Customer Service Claims Processor

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Performs other duties as assigned.
• Supports the organization's quality program(s).

REQUIREMENTS:

Candidates will work remote, preferred central or eastern time zone, no California or New York resources/hires. Pre-screening questions required. Managers will not interview but select candidates based on resume skillset. Equipment will be provided (desktop, monitors, keyboard, mouse, phone/headset) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment. Weekends are required has one weekend day off, one day off during the week. Training time Monday-Friday, 8 AM -5:00 PM EST. Regular schedule after training hours of operation 10am-8pm EST, 7 days a week. Rep will work 5 days (1 day will be a weekend day) 8.0 hour shifts including a 30 minute lunch. Possible schedules 10:00am-6:30pm EST 10:30am-7:00pm EST 11:00am-7:30pm EST 11:30am-8:00pm EST.

PLEASE COMPLETE PRE-SCREENING QUESTIONS ON RESUME:

• Have you ever worked in a call center before?
• What experience do you have working from home?
• How comfortable are you using the elements of Microsoft office and using multiple systems at once? If yes, can you give an example from your past experience?
• What do you like/dislike about your current work environment?
• Are you able to work a weekend day?
• Have you worked with *** before? Provide name of manager, duration, reason behind leaving.

QUALIFICATIONS:

Education & Licensing: High school diploma or GED required.

Experience: One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge: Excellent oral and written communication. PC literate, including Microsoft Office products. Good customer service skills. Strong organizational skills. Good interpersonal skills. Ability to work in a team environment. Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."