Application Technical Specialist I

Job Responsibilities:

• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
• Calls will be received through a queue, and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided with all required training and a handbook for each project as well as necessary application/systems access.

Skills:

• A minimum of 1 year’s relevant work experience is needed.
• Must possess clear, accurate and tactful, communication both verbally and written
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• IT hardware installation experience preferred, but not required

Education/Experience:

• :A Minimum of a High School Diploma or GED required