IT TECHNICIAN

Job Title

IT Technician I, IT Technician II, or IT Technician III

Job Description

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. This position operates the City's Technology Support Services.

Job Requirements

Investigate and resolve user-specified problems regarding computers and peripheral equipment via telephone or in person. Studies trends in Help Desk calls and develops methods for preventing reoccurrence's of persistent problems. Deploys new and restored computers and equipment to City employees. Assists in tracking PC identification data, PC host data, and user account data using spreadsheets. Documenting technical processes and providing instructions to others on technical processes. Performs other related duties as assigned.

Minimum Qualifications

IT Technician I: High school diploma or GED equivalent (Associate's degree or certification in a related field preferred). Knowledge and level of competency commonly associated with completion of specialized training in the field of work. Possession of a valid driver's license.

IT Technician II: High school diploma or GED equivalent (Associate's degree or certification in a related field preferred). Knowledge and level of competency commonly associated with 3 years of related experience. Possession of a valid driver's license.

IT Technician III: Associate's degree (Bachelor's degree or certification preferred). Knowledge and level of competency commonly associated with 4 years of related experience and 1 year in a lead role. Possession of a valid driver's license.

Knowledge, Skills and Abilities Requirements

Knowledge of personal computers, including diagnostic methods used to resolve PC hardware and software problems. Knowledge of PC operating systems. Knowledge of printers and other computer peripheral hardware. Skill in documenting technical processes and providing instruction. Skill in analyzing problems and identifying solutions. Skill in preparing clear and accurate reports. Skill in establishing cooperative and productive working relationships. Skill in setting priorities for competing projects. Skill in performing mathematical calculations. Skill in operating computers and other standard office equipment. Skill in interpersonal relations. Skill in oral and written communication.

Supervisory Controls

The IT Support Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for accuracy, compliance with procedures, and the nature and propriety of the final results.

Guidelines

Guidelines include department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

Complexity

The work consists of related user support and administrative duties. The rapid pace of technological innovations contributes to the complexity of the position.

Scope and Effect

The purpose of this position is to provide support for information systems users. Success in this position contributes to the efficiency and effectiveness of all City operations.

Personal Contacts

Contacts are typically with co-workers, other City personnel, vendors, and members of the general public.

Purpose of Contacts

Contacts are typically to give or exchange information, resolve problems, and provide services.

Physical Demands

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects.