Head of Personal and Business Banking

HEAD OF PERSONAL AND BUSINESS BANKING

WHAT IS THE OPPORTUNITY?
Leads the bank's Personal & Business Banking (PBB) division, serving a broad base of clients across the City National branch network, business banking, Preferred, Community, and SBA business segments. Supporting consumer, small-medium sized businesses, entrepreneurs, and their families across the City National and RBC US Wealth footprint. This position is responsible for the strategy and profitable management of relationship-led banking solutions delivering tailored financial services to a diverse client base, including business owners, high-net-worth individuals, and specialized industries (e.g., professional firms, manufacturers).

WHAT WILL YOU DO?

• Oversees all PBB operations, including branch management, relationship managers, and business banking teams, ensuring alignment with City National’s strategic goals.
• Directs the delivery of comprehensive banking solutions—deposits, credit, treasury, international banking, and wealth management—to clients with up to $5MM in total financial balances or $25MM in net worth.
• Oversees the successful delivery of business banking activities in support of businesses with revenues up to $50MM. Successfully delivers SBA strategies and products resulting in high level national rankings.
• Collaborates with Wealth Management, Private Banking, and other lines of business to drive cross-selling opportunities and deepen client relationships.
• Partners with executive leadership to develop growth strategies, including sales initiatives, product innovation, and market expansion, to enhance revenue and profitability.
• Ensures the division meets financial targets, including revenue growth, expense management, and credit quality, while maintaining a robust risk and compliance framework.
• Champions technological and process improvements to elevate client experiences and operational efficiency.
• Builds and inspires high-performing teams through coaching, accountability, and a culture of excellence, fostering strong morale and a performance-driven mindset.
• Represents City National in the market, leveraging industry expertise to attract and retain clients in target segments.
• Leadership & Impact:
• Drives scalable growth strategies across multiple products and geographies, ensuring long-term profitability.
• Enhances product and service delivery to maximize client loyalty and retention.
• Operates with integrity, ensuring all activities comply with regulatory and internal standards.
• Promotes seamless integration of PBB with other bank divisions, particularly in the $30MM–$50MM client overlap space, based on complexity and borrowing needs.

WHAT DO YOU NEED TO SUCCEED
Required Qualifications*

• Bachelor's Degree or equivalent
• 10+ years in banking with proven leadership in affluent/business banking segments.

Additional Qualifications

• Expertise in credit, relationship management, and complex financial solutions.
• Strategic thinker with a track record of driving growth and innovation.

WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $100,000 - $500,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.