Associate Product Specialist, Inbound sales & Service (Berxi)

Associate Product Specialist, Inbound Sales & Service (Berxi) Full Time – Boston, MA, US Salary Range: $50,000 – $55,000 Annually Berkshire Hathaway Specialty Insurance (BHSI) is a strategic and trusted insurance partner providing a broad range of commercial property, casualty, and specialty insurance coverages. Berxi, the small commercial team within BHSI, focuses on driving digital innovation to make insurance simple and affordable for professionals and small businesses. We are a values‑based organization that respects, values integrity, excellence, collaboration, and passion. We foster an inclusive environment where every teammate can bring their best selves to work. Duties & Responsibilities Develop expertise in small commercial insurance, including small business liability products such as general liability, professional liability, and malpractice. Educate and support customers and prospects through voice, email, and chat. Drive ongoing customer experience improvements by surfacing feedback and advocating for operational enhancements. Understand, create, and distribute regulatory notices. Qualifications, Skills & Experience Self‑starter comfortable operating with some ambiguity. Passion for leveraging technology to deliver a better insurance experience. Positive attitude and willingness to receive and incorporate feedback. Excitement to learn, understand, and explain insurance concepts and products. Problem solver who is an advocate for prospects, customers, and the Berxi brand, with strong attention to detail. Impeccable organizational and time‑management skills, capable of prioritising multiple activities. Strong written and verbal communication skills. Adaptability to varying customer personalities and situations. Energetic about working in a fast‑paced and dynamic environment. Some experience in a customer‑facing role is required; insurance sales or agency experience is a plus. Comfort interacting with all teammates, including senior management. Active Property & Casualty License in at least one state preferred; candidates without a license must be willing to study and pass all exams (fully sponsored by BHSI). Must be able to work one of the following shifts: 8AM‑5PM, 9AM‑6PM, 10AM‑7PM or 11AM‑8PM EST. This is a full‑time in‑office position located in Downtown Boston, MA. BHSI Offers A competitive package and exciting growth opportunities for career‑oriented teammates. A dynamic, action‑oriented, and thoughtful environment centred on doing the right thing for customers, teammates, and stakeholders. A purposely non‑bureaucratic organisation that embraces simplicity over complexity and emphasises individual excellence within a team framework. Benefits that support your life and well‑being, including: Comprehensive Health, Dental and Vision benefits Disability Insurance (short‑term and long‑term) Life Insurance (for you and your family) Accidental Death & Dismemberment Insurance (for you and your family) Flexible Spending Accounts Health Reimbursement Account Employee Assistance Program Retirement Savings 401(k) Plan with Company Match Generous holiday and Paid Time Off Tuition Reimbursement Paid Parental Leave The base salary range for this position in Boston is $50,000 to $55,000, with annual bonus eligibility. Total compensation depends on relevant skills, location, and experience. Compensation will be commensurate with experience. This job description is not intended to be all‑inclusive; Team Members may perform other related duties as negotiated to meet the ongoing needs of the organization. #J-18808-Ljbffr Berkshire Hathaway Specialty Insurance