Quality Management Specialist/Client Rights Officer

Knowledgeable in client rights, behavioral health services, regulatory compliance, and quality management principles. Skilled in complaint resolution, regulatory, reporting, auditing, data analysis, and continuous quality improvement (CQI). Exceptional written and verbal communication skills are required, including the ability to clearly and professionally communicate complex or sensitive information. Able to work independently and collaboratively within an interdisciplinary team. Able to interpret regulatory requirements, identify trends and risk areas, and communicate findings clearly to staff and leadership. Demonstrates strong critical thinking, organization, professional judgement, attention to detail while managing multiple priorities and deadlines. Able to work independently and collaboratively with clients, families, program leadership, regulatory entities, and interdisciplinary teams. Adaptive and innovative in problem-solving while prioritizing needs during crisis situations. Committed to client advocacy, confidentiality, regulatory compliance, and continuous improvement across agency services. Committed to ongoing training and professional development . Maintains no more than 15%-25% (as needed) of time as a mobile, field-based presence across service locations to observe clinical practices, support staff understanding quality and compliance expectations, and verify the effective implementation and sustainability of corrective actions. Why Join Us? Meaningful Work - Make a direct impact on the lives of youth and families. Professional Growth - Access to ongoing training and skill development. Collaborative Environment - Work alongside dedicated professionals in a supportive team. Location: In-person at a designated BTCS clinic; routine local travel between BTCS service locations required. Hourly Salary Range: $31.80 - $35.55 Differential Detail $1.00/hour, previous experience in a similar position

• 1.00/hour, tenure with BTCS
• 1.00/hour, BTCS Career Ladder Specialty

.75/Bilingual Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve. Minimum Qualifications Independent Clinical License; i.e. LCSW, LPC, LMFT etc. Minimum 2+ years direct care experience in behavioral health, IDD services, healthcare, quality management, compliance, client rights, case management, or a related human services setting. Exceptional written and verbal communication skills. Demonstrated knowledge of behavioral health services, client rights, healthcare terminology, documentation standards, and regulatory or compliance requirements. Experience conducting medical/chart reviews, audits, compliance monitoring, or other quality assurance activities. Experience with Electronic Medical Records Systems and reviewing clinical documentation. Proficiency with Microsoft Excel, Word, PowerPoint, TEAMS. Must meet organizational standards regarding performance, conduct and quality of care. Must have valid Texas drivers license and maintain approved drivers status throughout employment. Ability and willingness to travel routinely between agency service locations to conduct on-site observations, provide staff support and technical assistance, and monitor implementation of corrective actions and quality improvement activities. Preferred Qualifications Experience with Texas Bureau of Vital Statistics. Experience with reading and understanding autopsy and toxicology reports. Expe ience with Client Rights and reporting requirement for right violations, neglect, and abuse. Experience conducting clinical audits. Experience in and/or demonstrated knowledge of community health programs, including, but not limited to, behavioral health, SUD, IDD, ECI, Crisis Programs and related programs. #J-18808-Ljbffr Bluebonnet Trails Community Services