Sales & Account Manager

Account Manager – 3PL (Fashion & B2B Partnerships) Location: Atlanta, GA / McDonough Company: Renewal Logistics Renewal Logistics is the strategic weapon for some of the largest and best apparel brands, helping them assertively leverage returns, utilize value‑added services and 3PL fulfillment to sell more product, save on freight, and free up cash flow. As a leading partnership within fashion, merchandise and goods, our privately‑owned brand has tripled in size by 2025. We are seeking a vibrant Sales Manager passionate about joining a growth company. About the Role We’re looking for a high‑impact Account Manager who thrives at the intersection of operations, client experience, and revenue growth. This is not a passive account‑management role – this person owns the relationship from first conversation through long‑term partnership. Having worked inside a 3PL or fulfillment environment supporting fashion or retail brands, you understand what "good" looks like, from SOP execution to inventory accuracy to client communication. You know how to solve problems in real time, translate operational complexity into client confidence, and turn satisfied customers into long‑term, expanding partnerships. You enjoy building relationships and can clearly see and communicate why outsourcing to a 3PL is the most efficient and scalable partnership when building a brand. This role is equal parts relationship builder, operator, and commercial driver. What You’ll Own Client Management & Operations Serve as the primary point of contact for B2B fashion and retail clients Manage day‑to‑day client relationships, ensuring operational excellence across receiving, inventory, fulfillment, and returns Translate client needs into clear SOPs and ensure alignment with warehouse operations Proactively identify and resolve issues related to inventory, order accuracy, and service levels Partner closely with warehouse, QA, and customer service teams to deliver a seamless client experience Sales Conversion & Partnership Growth Own the full lifecycle of client relationships—from outreach and onboarding through long‑term (evergreen) partnerships Lead discovery, solutioning, and pricing conversations in collaboration with leadership Support contract negotiations and ensure alignment between client expectations and operational capabilities Identify upsell and expansion opportunities within existing accounts Routinely lead bill reviews/rate re‑negotiations and conduct QBRs Monitor KPI performance and communicate the success of initiatives Actively find alignment across client and warehouse leadership within a 360‑degree view of best‑in‑class client experience Partnership Development & Strategy Build and maintain strong, trust‑based relationships with key partners Develop strategic roadmaps for partnerships and account growth Identify and pursue new partnership opportunities through networking, referrals, and market research Contribute to positioning Renewal as a preferred 3PL partner within the fashion ecosystem Analytics, Reporting & Collateral Refine sales collateral, case studies, and partnership materials Track pipeline activity, conversion rates, and account performance metrics Use Excel and data tools to analyze trends, identify gaps, and support decision‑making Market Awareness Stay ahead of industry trends in fashion logistics, fulfillment, and retail operations Monitor competitor activity and bring forward insights to strengthen positioning and offerings What You Bring 3–7+ years in a 3PL, fulfillment, or logistics environment (fashion or retail strongly preferred) Direct experience managing B2B client relationships in a warehouse or fulfillment setting Strong understanding of: Warehouse Management Systems (WMS) (e.g., Extensiv) Inventory control, order flow, and fulfillment operations SOP development and process improvement Proven ability to manage both day‑to‑day execution and big‑picture client strategy Experience supporting or driving sales cycles, including onboarding and contract discussions Advanced Excel skills (reporting, analysis, KPI tracking) Exceptional communication skills and ability to simplify complex operational topics for clients Highly proactive, solutions‑oriented, and comfortable in a fast‑paced, evolving environment Preferred Impact (Nice to Have) Experience contributing to or supporting the CEO or Head of Sales in a high‑growth 3PL Demonstrated ability to significantly expand a sales pipeline (e.g., 5–10x growth within a year) Background working with high‑touch fashion, apparel, or lifestyle brands Why This Role This is an opportunity to step into a highly visible role where you directly influence both client experience and company growth. You’ll work alongside leadership, shape partnerships, and help define what best‑in‑class looks like in a fast‑scaling 3PL environment. #J-18808-Ljbffr Broughton Group