Operations Analyst

POSITION TITLE: OPERATIONS ANALYST

REPORTS TO: ASSISTANT CITY MANAGER - GENERAL GOVERNMENT SERVICES

DEPARTMENT: CITY MANAGER’S OFFICE

HOURS OF OPERATION : Monday through Friday, 8:30 a.m. – 5:30 p.m.; some weekends and evenings will be required as job duties demand.

SALARY: $58,968 – $66,706 Annually DOQ

JOB SUMMARY:

This is a professional position that manages a wide variety of analytical and administrative duties within the City of Decatur’s City Manager’s Office (CMO). Serves on the City’s management team and leads the performance measurements team. This position is responsible for budget coordination, interacting with the general public and professional level research as well as provides assistance to assigned management staff. May be asked to prepare and present staff reports to the City Manager and City Commission.

MAJOR RESPONSIBILITIES AND DUTIES:

● Provide coordination assistance in the preparation of the annual budget document including entering data for workbooks and distributing materials to department heads as well as developing and implementing public engagement strategies for the budget process

● Manages recruitment for volunteer boards and commissions, including scheduling and coordinating interviews, maintaining membership rosters and records and serves as the organizational point of contact for board inquiries

● Coordinates the work of the Performance Measurements Team

● Manages city performance measurement visual modules on the public dashboard

● Transcribes minutes for bimonthly City Commission meetings

● Prepares memoranda for proposals to the City Commission

● Prepares presentations for City Commission work sessions

● Tracks requests from the public and from City Commissioners for maintenance or other issues using the SeeClickFix platform

● Receives requests for services from citizens, elected officials and City department heads and follows through on requests by resolving issues or referring to the appropriate resources.

● Participates on the Artificial Intelligence Policy Team

● Provides responsive and timely feedback to Assistant City Manager on status and progress of work activities, goal attainment and operations.

● Participates in, reviews and assesses departmental operations and makes recommendations to improve operating efficiency; recommends performance standards.

● Receives requests for services for citizens, elected officials and City department and division heads; follows through on requests by resolving problems or referring to appropriate resource.

● Maintains confidential records and documentation discreetly and professionally.

● Represents the department on interdepartmental teams.

● Cultivates positive relationships with the general public.

● Responds to and resolves difficult and sensitive citizen complaints and inquiries.

● Identifies operational requirements and opportunities for improvement.

● Provides assistance in resolving operational and administrative issues; identifies issues and conducts research to find alternative solutions; leads efforts in the implementation of recommendations.

● Provides assistance to assigned management staff; participates on a variety of boards and committees; prepares and presents staff reports to City Commission.

● Coordinates, implements and monitors special projects within assigned department; performs complex research and analysis of new and existing programs, services, policies and procedures; prepares and presents reports.

● Coordinates and collaborates with departments, divisions and outside agencies; serves as a liaison with public and private organizations, community groups and other social organizations; provides information and serves as a resource.

● Attends and participates in professional group meetings; stays abreast of new developments within assigned area of responsibility.

MINIMUM QUALIFICATIONS:

● Bachelor's Degree in a related field or equivalent combination of education and experience

● At least 2 years of increasingly responsible experience in local government management.

● Skilled in operating a personal computer utilizing word processing, spreadsheets, and database management software programs.

PREFERRED QUALIFICATIONS:

● Master’s degree in Public Administration, Business Administration, City Planning, Public Policy or related field from an accredited college or university.

KNOWLEDGE, SKILLS & ABILITIES:

● Good knowledge of City policies and procedures.

● Skilled in operating a computer utilizing word processing and spreadsheets.

● Ability to conduct thorough analytical work.

● Ability to research and understand complex written materials.

● Ability to communicate clearly and effectively, both orally and in writing.

● Ability to establish and maintain effective working relationships with city commissioners, city staff and the general public.

PHYSICAL REQUIREMENTS:

● Have the ability to lift and carry objects (10-20 lbs.), sit, stand, bend, squat, and twist on a daily basis.

● Have the ability to sit for long periods of time using office equipment and computers.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Decatur is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, political affiliation or any other characteristic protected under applicable law.