IT Technical Support Specialist- Full-Time

IT Technical Support Specialist- Full-Time

Administrative Offices - Harrisonburg, VA

Overview

Position Type Full Time

Description

Healthy Community Health Centers (HCHC) is seeking a dedicated IT Technical Support Specialist to support our mission-driven, patient-centered environment. As part of a collaborative healthcare team, this customer-facing role provides technical assistance for computer hardware, software, applications, and monitoring systems that support clinical and administrative operations. Working within an FQHC setting requires a high level of flexibility, responsiveness, and teamwork. The IT Technical Support Specialist plays a critical role in ensuring technology supports seamless patient care, particularly in fast-paced and resource-sensitive environments. This position requires adaptability, strong communication, and a commitment to delivering reliable, compassionate support to staff serving diverse patient populations

Responsibilities

• Provide timely, customer-focused technical support to clinical and administrative staff, both remotely and in person
• Diagnose and resolve issues related to hardware, software, applications, and network-connected devices
• Collaborate closely with interdisciplinary teams to ensure IT systems effectively support patient care delivery
• Demonstrate flexibility in prioritizing and responding to urgent technical needs across multiple sites and departments
• Document, track, and manage support requests, resolutions, and system updates in accordance with organizational standards
• Escalate complex issues to higher-level IT teams while maintaining communication with impacted users

System Maintenance & Monitoring

• Install, configure, and maintain IT hardware and software systems to ensure optimal performance
• Proactively monitor systems and applications to identify performance concerns and potential security risks
• Apply updates, patches, and security measures to maintain system integrity and compliance
• Assist with maintaining uptime and functionality of systems critical to patient care operations

Communication & Training

• Provide clear, user-friendly technical guidance to individuals with varying levels of IT proficiency
• Translate technical solutions into practical, understandable terms for non-technical users
• Deliver training and ongoing guidance on IT best practices, including cybersecurity awareness
• Maintain a collaborative, team-oriented approach when working with staff, vendors, and IT colleagues

Teamwork & Work Environment

• Work both independently and as part of a supportive, team-based IT environment
• Partner with clinical, administrative, and leadership teams to implement and sustain effective technology solutions
• Adapt to changing priorities and shifting demands in a dynamic healthcare environment
• Support a culture of service excellence, inclusivity, and continuous improvement

Qualifications

Education and Experience

• Bachelor's degree in IT related field or appropriate work experience.
• No specific certification or licensure required
• Minimum of 1 year of experience in an IT support environment

Physical Requirements

• Sufficient hearing to perform essential job functions.
• Ability to communicate effectively with team members in-person and virtually.
• Primarily sedentary role with regular periods of walking and travel to support IT issues and deliver training.
• Ability to lift, carry, and handle equipment and supplies as required.

Work Location

You may be required to travel to any of our sites as part of your responsibilities at any time.