IT Support Specialist

IT Support Specialist

As an IT Support Specialist you are responsible for supporting company technology systems, troubleshooting hardware and software issues, and assisting employees with day-to-day technical support. This role works closely with leadership, store teams, and vendors to ensure technology systems remain operational and efficient.

What You'll Do as a IT Support Specialist:

• Provide technical support for store and corporate team members
• Troubleshoot hardware, software, internet, and network issues
• Assist with setup and maintenance of computers, printers, POS systems, and mobile devices
• Support company email systems, passwords, and user access management
• Coordinate with third-party vendors and service providers
• Assist with system updates, software installations, and equipment maintenance
• Monitor and help maintain company security and data protection practices
• Support onboarding and setup for new employees and locations
• Document technical issues and resolutions
• Travel to store locations as needed for support and installations

What We're Looking For:

• Previous IT support or technical experience preferred
• Basic understanding of networking, hardware, and software troubleshooting
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience with Microsoft Office, Google Workspace, and POS systems is a plus
• Strong problem-solving and organizational skills
• Ability to sit, stand, bend, and lift equipment as needed
• Ability to lift up to 50 pounds occasionally

Why Mega Saver?

• Competitive Pay
• Get paid when you need it with Daily Pay
• Flexible Scheduling/ Holiday Bonuses
• Complimentary Coffee & Fountain Drinks
• Employee exclusive rewards
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Personalized Career Growth