IT Support Specialist

IT Support SpecialistGreater Omaha has been in the beef business since 1920. An uncompromising commitment to quality has been our hallmark since day one, constantly at the forefront of innovation in food safety and humane treatment of animals. Today, we ship beef to every U.S. state and over 70 countries around the globe.For over 100 years, Greater Omaha has built a culture of growth, opportunity, and community involvement. We provide opportunities to build a career with a company known for promoting from within, investing in employee development, and making a meaningful impact in the communities where we live and work. Here's a few reasons why employees choose Greater Omaha:Competitive starting pay with opportunities for advancementMedical, dental, and vision insurance401(k) with company matchEducation reimbursement for employeesTuition and scholarship opportunities for dependentsChildcare assistanceCareer growth within one of the nation's leading beef processorsThe IT Support Specialist provides Level 1 technical support for end users, ensuring the reliable operation of desktop hardware, software, peripherals, mobile devices, and basic network services. This role is responsible for troubleshooting technical issues, maintaining IT equipment, supporting user access requests, documenting solutions, and delivering excellent customer service.Essential Duties and Responsibilities:Provide in-person, phone, 2-way radio, and remote technical support.Troubleshoot desktops, laptops, multi-function printers, label printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.Document incidents and resolutions in the ticketing system.Escalate complex issues to appropriate technical resources.Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.Create user accounts, reset passwords, and manage access requests.Support onboarding and offboarding activities.Maintain IT asset inventory and equipment tracking.Test and evaluate hardware and software solutions.Train users and assist with IT policies and procedures.Assist in after hours on call support.Skills and Requirements:Must be at least 18 years old and legally authorized to work in the United States.Desktop support and end-user troubleshooting experience.Knowledge of Windows operating systems and Microsoft 365.Knowledge of TCP/IP, Wi?Fi, and VPN.Experience with Active Directory and user administration.Strong customer service, communication, and organizational skills.Preferred Skills and Qualifications:CompTIA A+CompTIA Network+Associate degree in Information Technology, Computer Science, or related field preferred.Minimum two years of desktop support or technical support experience preferred.Work Environment:Ability to perform duties in manufacturing and processing environments that may involve temperature extremes, moisture, noise, odors, and exposure to industrial conditions.Ability to work at a computer for extended periods.Ability to communicate effectively in person, by phone, and electronically.Ability to walk, stand, bend, stoop, kneel, and move IT equipment as needed.Ability to lift and transport computer hardware, peripherals, and related equipment.Ability to use keyboards, tools, and technical equipment controls.At Greater Omaha Packing, we invest in our employees by offering a competitive benefits package, including:Competitive pay with opportunities for advancementWeekly PayMedical, Dental, and Vision InsuranceHealth Savings Account (HSA)401(k) Retirement Savings Plan with Company MatchCompany-Paid Life InsuranceEmployee Assistance Program (EAP)Accident, Critical Illness, and Hospital Indemnity InsuranceEducation Reimbursement ProgramDependent Education Reimbursement ProgramDependent Scholarship ProgramChildcare AssistanceEmployee DiscountsOn-Site BankPaid Time Off and Paid HolidaysWellness Resources and Employee Support ProgramsPaid Community Volunteer OpportunitiesCareer Development OpportunitiesBenefits eligibility and plan details are subject to company policy and plan provisions.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.