Automotive Service Advisor

Greet customers promptly and provide friendly, competent customer service Coordinate the service center’s scheduling and workflow Create estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobs Answer customer questions about service outcomes and consult with Technicians as needed Apply marketing and sales strategies to finalize transactions Consult with Technicians about needed repairs and communicate repair needs to customers Increase knowledge of products and services to understand industry needs Communicate customer needs to Technicians and technician recommendations to customers Keep customer-facing items clean, stocked, and up to date Receive merchandise, stock showroom products, and update pricing Maintain understanding of the Boss Shop Warranty process Assign work to Technicians within company guidelines Follow company safety policies and procedures Report to work promptly when scheduled Assist with other duties as assigned Requirements Retail or guest service experience preferred Valid Driver’s license and insurable to drive Able to maintain working knowledge of parts inventory Able to complete the Service Advisor New Team Member Training within the first 90 days of employment Able to work on the computer system efficiently Ability to read, write and perform math skills Must possess a positive, enthusiastic attitude Must be flexible with the ability to adapt to change when required Demonstrates excellent communication skills Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings Must have reliable transportation and phone Must be able to communicate in English Able and willing to deliver friendly, courteous, and prompt customer service Able and willing to work cooperatively with other team members Must occasionally lift and/or move up to 50 lbs. Must frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear Must occasionally sit, climb, balance, stoop, kneel, crouch, or crawl Core Competencies Demonstrates strong customer service skills, effective communication, and the ability to coordinate workflow in a retail environment. Proficient in managing service estimates, payments, and inventory while adhering to company policies and safety procedures. Highest-signal resume keywords Customer Service Communication Skills Retail Experience Parts Inventory Management Flexible Schedule ATS Optimization Keywords Hard Skills Service Advisor Training Cash-Handling Policies Work Order Creation Estimates Preparation Computer System Proficiency Math Skills Soft Skills Positive Attitude Enthusiastic Approach Adaptability Team Collaboration Certifications & Qualifications Valid Driver’s License Industry Keywords Service Center Coordination Customer Needs Communication Boss Shop Warranty Process Safety Policies #J-18808-Ljbffr