Receptionist/Switchboard Operator

Receptionist/Switchboard Operator

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

We are seeking a Receptionist/Switchboard Operator to join our team.

Duties and Responsibilities include but not limited to:

• Answers high-volume calls on a multi-line phone system; screens and directs calls, takes detailed messages and/or forwards telephone calls to appropriate physician or team member.
• Answering switchboard of 200-300 calls per day. Most calls require some information to be extracted from the caller in order to determine call placement.
• Schedules patient appointments.
• Inputs and verifies demographics and insurance in EMR.
• Meet and greets patients with positive attitude.
• Performs general clerical duties including but not limited to prepare and forwarding mail, scanning, photocopying, and faxing as required.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, comply with HIPPA rules and regulations.
• Performs other related duties as assigned by physician, supervisor, or management.

Education/Experience Required:

• HS/GED; Experience could replace education requirements
• Preferred 2-5 years of relevant experience
• Strong proficiency in MS Office Outlook, Word, PowerPoint and Excel

Other Related Skills/Experience:

• Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
• Display courtesy, tact and patience with all members of the team members and extended community

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays. Salary - $18/Hour

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER