Manager, Performance Planning and Analysis

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The role is a part of the Tech Ops Performance & Analysis team within Operations Planning and Analytics group. The Tech Ops Performance and Analysis team delivers data-driven insights to support strategic decision-making across the entire Tech Ops division. Their responsibilities include collaborating with business unit leaders to establish goals and objectives, offering guidance on achieving those targets, and monitoring organizational performance. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop, monitor, and report on core Tech Ops metrics including delays/cancels, aircraft out of service, aircraft performance, line maintenance workload, manpower availability, etc. 
• Own day-to-day delivery of analytics, reports and dashboards to track performance and highlight opportunities.
• Design, build, and govern scalable datasets for Tech Ops. 
• Promote data-driven decision-making across teams.
• Upgrade tools and systems using modern data and reporting technologies.
• Collaborate with operational and analytics teams to apply statistical methods for performance insights.
• Conduct root-cause analysis to uncover operational bottlenecks, capacity constraints, and maintenance driver issues.
• Lead and mentor a team of analysts, providing strategic direction and development.
• Ensure high standards of data governance and data integrity across all maintenance data. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or Masters in Business Analytics, Operations Research, or similar 
• 3+ years’ experience in data extraction, analysis and reporting, or operational strategy. 
• 3+ years of experience in aviation 

Preferred Qualifications- Education & Prior Job Experience

• Previous experience in managing teams in analytical, data-intensive environments highly preferred.
• Advanced familiarity with SQL, MS Excel, SAS, Python, PowerBI, Tableau and/or AzureML highly preferred 

Skills, Licenses & Certifications

• Exceptional communication skills: ability to translate data into simple high-impact business case for stakeholders 
• Strong SQL skills, working knowledge of data visualization tools (e.g. PowerBI), and knowledge of statistical methods.
• Strong working knowledge of Microsoft Excel and PowerPoint with ability to create insightful decks which convey a clear message.
• Strong interpersonal and communication skills with a proven track record of achieving results through collaborative efforts. 

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.