AI Operations & Systems Engineer

Harrison.ai

At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.

Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.

Because while we're building cutting-edge AI, what we're really building is hope—that everyone can access the healthcare they deserve.

And we're just getting started.

About Your Role

As AI Ops & Systems Engineer, you will be a strategic and AI-forward technologist who owns Harrison.ai's enterprise systems architecture, SaaS and vendor portfolio, and IT systems budget. You will sit within the newly formed AI Operations & Enablement team, whose mandate is to make the business 10x more productive through AI-native tools, processes, and enablement. This role exists to make that real: designing a well-architected systems landscape, running a disciplined vendor portfolio, and shipping automations that take work out of IT and out of the rest of the business.

This is an experienced individual contributor role on track to lead IT and AI enablement across the business. It sits separately from day-to-day helpdesk and user support, which is managed by our Service Excellence squad.

As AI Ops & Systems Engineer, you will shape how Harrison.ai operates as it scales — standing up an AI-native operating function from a position of executive sponsorship, with the autonomy to redesign the systems landscape and the remit to make the business measurably more productive. You will work alongside engineers and operators who are building category-defining healthcare AI, in a flat, hands-on culture that values agency, commercial rigour, and shipping.

What You'll Do:

• AI-forward systems architecture. Design and own a simplified, frictionless, AI-forward target-state for business systems across the group, and the integration patterns between them. Support the integration and implementation of enterprise security tooling. Set the principles that govern how new systems are evaluated and rolled out, including security and compliance requirements.

• AI-native operations. Design and ship automations that take work out of IT and out of the rest of the business. Demonstrate internally what an AI-forward operating function looks like and bring other teams along. Support the integration and implementation of AI tools and automation in compliance with our AI governance framework.

• Vendor and SaaS portfolio. Own the SaaS and IT vendor portfolio end-to-end — discovery, rationalisation, contract negotiation, renewals, and benchmarking. Manage the IT systems budget and defend it on commercial merit.

• Multi-entity integration. Design and run the integration of IT environments across Harrison.ai, our subsidiaries, and future entities. Bring architectural discipline to a group that is growing through both restructure and acquisition.

Out of scope: IT helpdesk, the information security compliance program, and end-user support. These are managed elsewhere.

What You'll Bring:

• Experience across enterprise IT roles with depth in systems design, SaaS vendor and cost management, and AI tools and automation. Has run an IT function or sub-function in a growth-stage or multi-entity business.

• Demonstrably AI-forward. Uses AI in their own workflows and can point to concrete automations they have built or commissioned to take work out of IT and operations.

• Hands-on with the modern enterprise IT stack — SSO and identity, DLP, MDM, endpoint management, SaaS admin, and security tooling implementation. (Harrison.ai's security and compliance program is owned by a dedicated compliance team; this role partners with them on tooling and controls.)

• Healthtech or other regulated-industry exposure, with direct IT experience inside a regulated environment. Familiarity with common standards and certifications (e.g. ISO 27001, SOC 2, HIPAA).

• High agency and comfortable as a hands-on operator. Harrison.ai runs with a flat structure and a modern view of leadership — everyone, including the CEO, is an individual contributor willing to build, write, and ship.

• Commercial instincts on vendor and SaaS spend. Has negotiated renewals at scale, retired redundant tools, and benchmarked against peers. Comfortable owning a budget.

• Strong systems engineering instincts. Comfortable managing enterprise systems through APIs, automation, and reproducible configuration rather than manual administration.

Nice to have skills and characteristics:

• Scripting or programming fluency (Python, PowerShell, or similar).

Why Join Us?

Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.

Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.

Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact.

Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career.

Flex for Life. Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way.

Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.

What's Next?

If you're inspired by what we're up to, please apply now and we'll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.