Production Support Analyst

**Must already reside in the New York Tri-state area*

The base salary range for this position is $85,000 - $119,000 annually, based on experience, skills, qualifications, and market factors.

Want to work in technology within the financial services industry?

We are looking for an experienced Production Support Analyst to join a dynamic technology team supporting mission-critical equities trading platforms and alternative trading systems. This role provides direct exposure to electronic trading, market structure, production engineering, and platform reliability within a fast-paced financial markets environment.

We would like to talk to you if you:

• Experienced in supporting distributed systems and high-availability trading platforms. 
• Like to work in a fast-moving environment and are not afraid to improve processes and systems. 
• Enjoy new technological challenges and solving complex production issues.
• Are keen to learn about electronic trading, market structure, and production engineering while helping users and stakeholders solve critical business challenges. 
• Believe a team working well together is smarter than the single smartest person on that team.
• Have grit, drive, and a deep sense of ownership.
• Thrive in a highly collaborative environment partnering with traders, developers, quantitative teams, and business stakeholders. 

As a Production Support Analyst, you'll help support and maintain mission-critical trading applications and alternative trading systems, ensuring platform stability, operational excellence, incident resolution, and continuous improvement across the production environment. 

About mthree

Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.

• Core Services
• Consulting and Advisory
• Managed Services
• Alumni Graduate Program
• Alumni Pro Program

We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance, Vendor Products, Application Support, Application Development, Cyber & Information Security, Data Science, and DevOps.

Our Expert program offers experienced professionals access to top roles in technology, finance, aviation, and insurance. Join us to work on innovative technology projects and critical platforms while gaining valuable experience within prestigious global organizations.

Your responsibilities will include, but not be limited to:

Production Support & Platform Reliability

• Monitor real-time order flow, execution activity, client connectivity, and overall platform health.
• Support highly available trading and execution platforms in a production environment. 
• Investigate and resolve production issues including order rejects, missing executions, connectivity issues, market data discrepancies, and trade reporting issues.
• Serve as a primary escalation point during production incidents impacting business operations and users.
• Proactively monitor applications, market data feeds, infrastructure, and system performance.
• Monitor real-time order flow, execution quality, venue health, and client connectivity across electronic trading platforms.
• Support alternative trading systems (ATS), crossing platforms, and execution services in a highly available production environment.

Electronic Trading & Market Structure

• Develop knowledge of U.S. Equities market structure, electronic trading workflows, and alternative trading systems (ATS).
• Support ATS, crossing platforms, and electronic execution venues while monitoring execution quality and venue performance.
• Investigate issues related to order routing, crossing eligibility, market data, execution outcomes, and trade reporting.
• Partner with traders and quantitative teams to analyze execution behavior, crossing opportunities, and platform performance.
• Assist in supporting regulatory controls and requirements associated with electronic trading environments, including Reg ATS and Reg SCI considerations.

Incident Management & Operational Excellence

• Lead incident management efforts from detection through resolution and post-incident review.
• Perform root cause analysis and implement preventative measures to improve platform resiliency.
• Create and maintain operational runbooks, procedures, dashboards, and support documentation.
• Participate in disaster recovery, failover, capacity planning, and system testing exercises. 

Automation & Engineering

• Build automation and tooling to improve observability, diagnostics, and operational efficiency. 
• Develop solutions using Python, SQL, Linux/Unix tools, and monitoring technologies. 
• Leverage analytics to identify trends in platform behavior and system performance.
• Work with development teams to enhance platform stability, application design, and supportability. 

Collaboration and Communication

• Collaborate with trading, development, quantitative, compliance, and infrastructure teams to resolve issues and improve platform performance.
• Communicate effectively during production incidents and stakeholder escalations.
• Participate in reviews and operational discussions to ensure best practices are adopted across teams.
• Partner closely with traders, quantitative teams, developers, compliance, and infrastructure teams to investigate production issues and improve execution outcomes.
• Act as a trusted technology partner to business users within electronic trading and market structure domains.

Regulatory & Compliance Support

• Assist with trading inquiries, investigations, regulatory reviews, and audit requests. 
• Support reporting requirements and controls related to electronic trading operations.

Skills and Qualifications

• 2+ years of experience supporting production applications, distributed systems, trading platforms, or technology operations environments.
• Bachelor's degree in Computer Science, Engineering, Finance, Mathematics, or a related discipline. 
• Strong Linux/Unix administration and troubleshooting skills. 
• Experience supporting distributed real-time applications in a production environment.
• Proficiency in Python or another scripting language. 
• SQL and database query experience.
• Familiarity with market data systems and the FIX Protocol. 
• Strong analytical, troubleshooting, and problem-solving abilities. 
• Excellent verbal and written communication skills. 
• Ability to perform effectively in a fast-paced, high-pressure production support environment.

Preferred Qualifications

• Experience supporting electronic trading systems, exchange connectivity, or brokerage platforms. 
• Experience with KDB, Splunk, Grafana, Prometheus, or similar monitoring and analytics technologies.
• Knowledge of Agile software development practices.
• Understanding of U.S. Equities market structure, order lifecycle, and electronic execution workflows.
• Familiarity with alternative trading systems (ATS), dark pools, crossing engines, smart order routing (SOR), and algorithmic trading platforms.
• Knowledge of Regulation NMS, Reg ATS, and Reg SCI.
• Experience analyzing execution quality, venue behavior, and trading platform performance metrics.

At mthree

At mthree, our values support courageous teammates, needle movers, and learning champions while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies and are proud to provide an environment where all our colleagues can flourish through equality, inclusion, and opportunity.

Compensation & Benefits

We are committed to fair, transparent pay and strive to provide competitive compensation in addition to a comprehensive benefits package.

This salary range represents a good faith estimate at the time of posting. The final offer may vary based on a variety of non-discriminatory factors, including relevant experience, technical expertise, and overall qualifications.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.