Clinical Specialist

Job Title

Clinical Specialist

Job Description

Reporting to the US Clinical Specialist Manager, the Clinical Specialist will be based at Wandercraft US Headquarters in New York City. Responsibilities include (non-exhaustive list):

• Working hand in hand with the Sales Team to demonstrate our exoskeleton technologies in hospitals, at our New York City location and at congresses.
• Supporting our customers and partners with clinical support, training, and research. Clients include physicians, institutions (hospitals, rehabilitation facilities, etc.), allied health professionals, neurological rehabilitation therapists and patient support groups.
• Supporting clinical operations in the US and within the Walk in Miami Physical Therapy Clinic, including monitoring of clinical trials, clinical training, patient treatment at the clinic and clinical education.
• Coordinating the development of clinical content for marketing and clinical education.

In-office expectation: This is an office-based role in New York City. The Clinical Specialist is expected in the office a minimum of 3 days per week. Some travel is also expected in this position, either locally or US-wide.

Responsibilities:

Customer Support

• Lead the training sessions (initial and continuous) of our devices with the users,
• Accompany the rehabilitation professionals in the integration of the technology in their current clinical practice incl. live and remote support,
• Support customers with therapeutic sessions with their patients,
• Develop training materials, tutorials, usage scenarios and associated documentation for users,
• Capitalize on the use of our exoskeletons in the field and share the best practices observed – incl collaboration with our European headquarters and Clinical Specialists in Europe,
• Manage and follow up on clinical requests related to the use of the device, in conjunction with the Quality/Regulatory and Clinical teams,
• Discussing and advising on the Atalante use program, with adapted exercise proposals,
• Develop and maximize clinical skills and educational knowledge of neurological rehabilitation and the operation of all Wandercraft technologies,
• Conduct patient screenings and clinical evaluations to determine candidacy for the Eve personal exoskeleton based on clinical, functional, and environmental criteria,
• Deliver comprehensive trials and training programs for qualified users and caregivers, ensuring safe and effective operation of the Eve personal exoskeleton in the home environment.

Sales and Marketing support

• Conduct live demonstrations in hospitals and at congresses with the Sales Team and promote the most efficient and patient-focused utilization of Wandercraft technologies,
• Organize logistics related to transport of the equipment for demonstrations,
• Lead personal exoskeleton trials and demonstrations for prospective users, caregivers, clinicians, and referral sources to assess suitability and expected outcomes,
• Support Sales team with clinical content when needed,
• Join in-service presentations at prospects' location and share clinical expertise of the use of Wandercraft technologies,
• Assist the marketing team in creating content and organizing the presence of local and national media,
• Share user feedback (functionalities, ergonomics, patient feedback, etc.) with internal teams (R&D, Marketing, etc.) to contribute to the continuous improvement of our exoskeleton.

Clinical and patient support

• Assist clinical team with Wandercraft clinical trials in the US – monitoring, training, follow ups,
• Assist in program development and treatment protocols to enhance clinical usage of the Wandercraft technologies post sales and training,
• Support Wandercraft partners with their clinical research and protocol development,
• Support Wandercraft's own clinical research at Walk in New York,
• Provide the best possible patient experience & sessions in Wandercraft's own Walk Center,
• Build collaborative and consultative relationships with rehabilitation networks and patient support groups within the New York City area,
• Conduct educational in-services to universities and webinars to potential referral sources through formal presentations,
• Support and attend local and national professional/patient meetings as requested.

Preferred Experience

Both proactive and rigorous, you have an excellent ability to work within a team and know how to be autonomous and proactive while following the instructions given. You enjoy working on various and varied tasks and have the well-being of your team at heart. You know how to adapt to rapid changes in the order of priority tasks. You are resourceful, curious, and very organized. Finally, you have excellent oral and written communication skills.

• Diploma: Doctor of Physical Therapy, with Board certification in Neurologic preferred
• Required experience: Minimum 2 years experience of clinical practice, to include the use of robotic exoskeletons
• Required skills:
• Patient knowledge and patient care - Trainer Level
• Understanding of hospital functioning - Trainer Level
• Knowledge and experience with robotic-assisted gait training - Autonomous Level
• Conducting training sessions - Expert Level
• Creating educational materials and technical content - Autonomous Level
• Aptitude for technology - Expert Level
• Rehabilitation of locomotor function deficits - Expert Level
• Definition of rehabilitation goals and programs - Expert Level
• Patient care for individuals with multiple disabilities - Expert Level
• Valid driver's license

Compensation and Benefits

Type of contract: At Will

Compensation: $105,000 gross annually

Benefits:

• Medical, Vision & Dental plan premium covered up to 80% by the company
• 401(k)
• 4 weeks PTO

Starting Date: ASAP

Location: 345 Park Avenue South, New York, NY 10010