Regional Operations Manager - Lake Charles & Port Allen, Louisiana

Job Description

Job Description

Description: About Delta360

Delta360 delivers fuel, lubricant, logistics, and energy solutions across multiple industries. We are committed to providing exceptional customer service, operational excellence, and a culture built on accountability, safety, and continuous improvement.

We are seeking an experienced Regional Operations Manager to lead operations across our Lake Charles and Port Allen markets. This role is responsible for overseeing personnel, customer service, fleet coordination, inventory management, safety compliance, and overall operational performance. The ideal candidate is a hands-on leader who can drive results, improve processes, and support the continued growth of the business.

Position Summary

The Regional Operations Manager is responsible for the overall management and execution of day-to-day operations within the Lake Charles and Port Allen markets. This individual will lead operational teams, ensure customer expectations are met, maintain compliance with company policies and regulatory requirements, and drive efficiency across all aspects of the operation.

This position is responsible for overseeing operations across both locations and requires regular travel between Lake Charles and Port Allen to support employees, customers, operational performance, and business growth initiatives.

The successful candidate will have strong leadership skills, experience managing employees in a fast-paced environment, and a proven ability to improve operational performance while maintaining a strong focus on safety and customer satisfaction.

Key Responsibilities Operations Management

• Oversee daily operational activities to ensure efficient and timely service delivery.
• Monitor operational performance and implement improvements to increase productivity and efficiency.
• Develop and maintain operational procedures and best practices.
• Coordinate resources, equipment, personnel, and scheduling to meet customer demands.
• Identify and resolve operational challenges before they impact customers or business performance.
• Provide operational leadership and support for both the Lake Charles and Port Allen locations.
• Ensure consistency in processes, performance standards, customer service, and operational execution across multiple facilities.
• Partner with local teams to identify opportunities for operational improvements and increased efficiency throughout the region.
• Work closely with sales, dispatch, customer service, accounting, and leadership teams to ensure alignment and operational success.

Team Leadership

• Lead, coach, and develop operations personnel.
• Conduct performance evaluations and provide ongoing feedback and support.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Assist with recruiting, onboarding, training, and employee development initiatives.
• Ensure staffing levels adequately support business needs.
• Lead and support teams across multiple locations while fostering a unified culture focused on safety, accountability, and customer service.

Customer Service

• Build and maintain strong relationships with customers.
• Address customer concerns and ensure issues are resolved promptly and professionally.
• Partner with sales and leadership teams to support customer retention and growth initiatives.
• Maintain a high level of customer satisfaction through operational excellence.

Safety & Compliance

• Promote and enforce all company safety policies and procedures.
• Ensure compliance with DOT, OSHA, environmental, and company regulations.
• Conduct safety meetings, inspections, and audits as required.
• Investigate incidents and implement corrective actions when necessary.
• Maintain accurate operational and compliance records.

Fleet & Asset Management

• Coordinate fleet utilization, maintenance schedules, and equipment readiness.
• Monitor operational assets to maximize efficiency and minimize downtime.
• Work closely with maintenance vendors and internal stakeholders to address equipment needs.
• Ensure proper management of company equipment, facilities, and fleet assets across both locations.

Financial & Administrative Oversight

• Monitor operational expenses and assist with budget management.
• Review operational metrics and prepare reports for leadership.
• Identify opportunities for cost savings and process improvements.
• Support inventory management and operational controls.
• Assist leadership with forecasting, staffing plans, and operational growth initiatives.

Requirements: Qualifications Required

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum 5 years of operations management, logistics, transportation, fuel, energy, industrial services, or related experience.
• Demonstrated leadership experience managing teams and operational processes.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office, including Outlook, Excel, and Teams.
• Valid driver's license and ability to travel regularly between locations.

Preferred

• Experience in fuel distribution, lubricants, transportation, logistics, or energy services.
• Experience managing operations across multiple locations or service territories.
• Knowledge of DOT, OSHA, and applicable regulatory requirements.
• Experience with fleet management and operational reporting.
• Background in budgeting, forecasting, and operational planning.

Key Competencies

• Leadership & Team Development
• Multi-Site Operations Management
• Operational Excellence
• Strategic Thinking
• Customer Focus
• Safety Leadership
• Process Improvement
• Financial Acumen
• Problem Solving
• Communication & Relationship Building
• Accountability & Execution

Physical Requirements

• Ability to work in both office and field environments.
• Ability to occasionally lift up to 25 pounds.
• Ability and willingness to travel regularly between Lake Charles and Port Allen, Louisiana, and occasionally to other company locations as business needs require.
• Ability to walk operational sites, terminals, yards, and customer locations.

Why Join Delta360?

• Competitive compensation package
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Professional development opportunities
• Growing company with opportunities for advancement

Delta360 is an Equal Opportunity Employer and values diversity in the workplace.