Time Limited Subsidies / Transitional Living Program Case Manager

ORGANIZATION OVERVIEW

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.

CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.

We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. In our Los Angeles location, which is our flagship site, we offer a full continuum of housing and support services to young people. Over the past 36 years, our services have grown and expanded, and we serve more than 900 young people every year.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

POSITION SUMMARY

Under the supervision of the Director of Case Management Services, the Time Limited Subsidies Program / Transitional Living Program (TLS/TLP) Case Manager is a part of the Case Manager team responsible for the delivery of case management services to young people in accordance with the Mission Statement, Five Principles, and policies and procedures of Covenant House California. This role primarily provides services to all assigned young people participating in the onsite Transitional Living Program (TLP) and the offsite Time Limited Subsidies Program (TLS); however, this person may also be asked to support youth requiring general shelter case management needs as well.

The TLS/TLP Case Manager is responsible for the provision of program development, implementation, and individual case management for all assigned young people (typical case load is approximately 25 cases). The TLS/TLP Case Manager will be responsible for working collaboratively with CHC and partner agencies to build rapport and provide support with the ultimate goal of securing stable housing through structured case plans and housing navigation support while participating in the program and through approximately six (6) months of aftercare.

ESSENTIAL FUNCTIONS

• Conducting Initial Intake:
  • Welcome youth to the program;
  • Review initial intake documentation completed by receiving party
• Completing a Full Intake Assessment:
  • Review and complete the Intake/Assessment within 3-7 days and support the young person in identifying and accessing relevant resources.
• Developing, Implementing, and Managing an Individual Service Plan (ISP):
  • Success Plan (Housing Plan): Developed within 30 days of intake and update every 30 days thereafter in both HMIS and ETO systems.
  • Wellness Survey: Complete every 30 days.
  • Conduct regular home visits by driving to meet youth at their residences as required to provide case management support and ensure ongoing engagement - monthly for offsite, and weekly for onsite.
  • Maintain a calendar of the youth’s work schedule, appointments, etc., in conjunction with the case plan;
  • Develop and maintain knowledge of and connection to community resources;
  • Make appropriate referrals for services within CHC and to community agencies;
• Engage in positive transition planning with the youth.
• Developing, Implementing, and Managing a Transition Plan:
  • Directly help the identified youth by supporting them in locating and visiting housing options, filling out housing applications, conducting housing habitability standards evaluation and complete required documentation;
  • Providing mediation with landlords and neighbors;
  • Providing written information about landlord/tenant rights and responsibilities;
  • Reviewing and understanding the requirements of the lease;
  • Obtaining, interpreting, and correcting (as needed) rental and credit history;
  • Developing a household budget and reducing expenses to the extent possible; reducing or re‑negotiating debt and/or obtaining other consumer credit counseling assistance;
  • Providing information and referral to employment and free or reduced‑cost goods and services.
• Partner with community and partnerships to negotiate and support payment of security deposits, utility assistance, rental assistance, furniture needs, and other housing costs as appropriate to the situation.
• Maintain Timely, Accurate, and High‑Quality Documentation:
  • Monitor and document regular progress of youth’s case plan and maintain case management files for all youth (HMIS and ETO) assigned to his/her case load.
  • Case Notes: Document case notes in the system at least once per week to reflect services provided and participant progress.
  • Monitor program outputs and ensure that program outcomes are met and that there is complete documentation specific to external grants as required.
• Document pertinent information in Transition Log, Critical Incident Reports, Wellness Surveys, engagement touchpoints, Follow‑Up forms, etc., as necessary.
• Attend Department Case Review Meetings:
  • Prepare and present assigned cases at case review meetings.
• Participate in weekly one‑on‑one check‑ins and case management meetings with your immediate supervisor to receive guidance, support, and accountability.
• Group Facilitation:
  • Facilitate or support group activities with young people on a regular basis.
  • Facilitating group case management meetings, which might include psycho‑education, mediations, and crisis intervention (as necessary) to ensure the safety and cleanliness of the living environment and communal areas.
  • Be on time and present for assigned shifts as well as all scheduled meetings, including off‑site community collaborative meetings, staff meetings, and training.
  • Attend and complete all required and mandatory trainings assigned by (but not limited to) the following organizations: Covenant House California (CHC), Covenant House International (CHI), the Centralized Training Academy (CTA), the Los Angeles Homeless Services Authority (LAHSA), etc.
  • Adhere to all Covenant House California (CHC) policies and procedures in accordance with the Interim Housing Scope of Required Services.
• Perform duties as assigned by the Director of Case Management Services (or delegate) to meet the needs of youth and ensure adherence to the program expectations. This includes, but is not limited to:
  • Ensuring the cleanliness and safety of the living environment
  • Providing crisis intervention, as necessary.
  • Providing back up support and coverage for other direct care positions (e.g. Residential Services, Support Center, etc.) at primary and/or nearby sites.

JOB REQUIREMENTS

Education: Bachelors degree in social services or a related field of study (e.g. public health, sociology, psychology, social work) from an accredited college or university, as defined in Section 94302 of the Education Code.

Experience: Minimum of three (3) years of case management or relevant experience, preferably with homeless or runaway youth and/or youth experience mental illness conditions. Minimum of one (1) year working with homeless and/or vulnerable populations. Demonstrated leadership and program development experience are preferred.

Skills & Knowledge: Working knowledge of the evidence-based practices of harm reduction, housing first, and trauma informed care, and be familiar with approaches to crisis intervention and de‑escalation. Knowledge of positive youth / adolescent development, case management, and community resources. Awareness and sensitivity to the needs of youth experiencing homelessness and human trafficking. Must be a self‑starter and team player with the ability to work with other staff. Must have good organizational skills and the ability to communicate with members, clients, vendors, and the public. Communication with and about youth must reflect a "strength based" and "trauma informed" approach. Knowledge of housing navigation and rental process/resources is a plus.

Bilingual English/Spanish preferred.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Facility consists of both general business office environments and communal residential shelter environments. Must be able to lift up to 40 lbs. on occasion. Must be able to bend, sit and stand for prolonged periods of time; and to navigate stairs on a daily basis. While performing the duties of this job, the employee may work occasionally in outside weather conditions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

Transportation / Driving Requirements

Employees in this position must possess and maintain a valid California Driver’s License and an acceptable driving record. Driving is an essential function of this role and includes transporting clients using company vehicles, which may include 8-15 passenger vans. As a condition of employment, employees assigned driving responsibilities must provide proof of a valid driver’s license and a satisfactory Department of Motor Vehicles (DMV) driving record. If an employee is required to use a personal vehicle for work‑related travel, including attending off‑site meetings or appointments with clients or staff, the employee must maintain and provide proof of valid automobile insurance in accordance with applicable law and company policy.

Schedule

This is a full‑time position (minimum 40 hours per week). All case managers are required to work at least one weekend day. Some additional evening, weekend, and /or holiday work may be required.

Supervisory Duties

This position does not perform supervisory duties.

Equipment Used

Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.

We Are an Equal Opportunity Employer

Covenant House California (CHC) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHC will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

Covenant House California is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require accommodation due to a disability to complete this application OR to participate in other aspects of the hiring process for which you have received an invitation, please reach out to our HR team. Contact us at View phone number on click.appcast.io, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time or email us at View email address on click.appcast.io.

If you are experiencing issues submitting your application and accompanying materials, please email View email address on click.appcast.io.